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Dear Viking Guest,

We are currently experiencing longer than normal hold times when answering your calls and appreciate your patience.

While the COVID-19 situation continues to evolve and our team adjusts accordingly, we want to assure you that we are still here to support you. With the safety and well-being of our staff in mind and in adherence with guidance provided by local authorities, we are currently transitioning our call centers to remote work. This has required we reduce the number of agents available at any given time while we complete the necessary steps to do so.

Thank you again for patience. We expect to be fully operational within the coming days.

Sincerely,
Your Viking Team