Q: Are there COVID-19 related travel requirements I need to meet before leaving on my Viking voyage?

Yes, Viking requires the following:\u0026nbsp;\n \n Vaccination: Viking requires all guests to be fully vaccinated at least 14 days prior to departure. For added protection, we strongly recommend that guests who are eligible for a booster receive one before they travel. (Please note: some countries along your journey may require a booster dose.) \n Pre-Departure COVID-19 Testing: Viking highly recommends, but no longer requires, a pre-departure COVID-19 test, taken no more than 3 days prior to traveling—unless one is required by the destination. \n \n Additional Requirements: Select countries have additional vaccination, testing and documentation requirements. Please ensure you review the pre-cruise requirements found here and MyVikingJourney.com . Additionally, if the first country along your journey has country-specific travel requirements, we will send you an email reminder.\n\u0026nbsp;

Question 1

Are there COVID-19 related travel requirements I need to meet before leaving on my Viking voyage?

Accepted Answer

Yes, Viking requires the following:\u0026nbsp;
 
  Vaccination:  Viking requires all guests to be fully vaccinated at least 14 days prior to departure. For added protection, we strongly recommend that guests who are eligible for a booster receive one before they travel. (Please note: some countries along your journey may require a booster dose.) 
  Pre-Departure COVID-19 Testing:  Viking highly recommends, but no longer requires, a pre-departure COVID-19 test, taken no more than 3 days prior to traveling—unless one is required by the destination. 
 
 Additional Requirements:  Select countries have additional vaccination, testing and documentation requirements. Please ensure you review the pre-cruise requirements found  here  and  MyVikingJourney.com . Additionally, if the first country along your journey has country-specific travel requirements, we will send you an email reminder.
\u0026nbsp;

Question 2

Can children travel with Viking?

Accepted Answer

All guests must be 18 years old on or before the day they are scheduled to embark on their cruise; we do not maintain facilities or services on board for younger individuals.

Question 3

Can I make payments toward my booking balance in My Viking Journey? How do I get a discount on my payment?

Accepted Answer

You can make secure payments on the  Booking Payments  page in the My Viking Journey Payments \u0026amp; Cart section. We accept all major credit cards and also offer a 3.3% discount on payments made with echeck, an electronic debit to your checking account.

Question 4

I have been told that I need to complete a Guest Information Form. What is that, and how do I take care of it?

Accepted Answer

The  Guest Information Form (GIF)  enables us to create your reservation, produce travel documents and make any airline reservations. You must complete a GIF for each person traveling in your party as soon as possible. If you haven’t already done so, you can fill out the form online on My Viking Journey under the  Guest Information  section.

Question 5

Is a medical form necessary?

Accepted Answer

For itineraries that travel to the Arctic and Antarctica, every guest must provide a completed Medical Questionnaire signed by their physician. We will provide full details on this form at a later date. For itineraries that travel to other regions, guests are not be required to complete a Medical Questionnaire; however an accessibility form may be required if guests request the use of medical equipment, wheelchairs or scooters. Please contact guest services at 1-800-214-3110 for additional information.

Question 6

Is there Internet access on board the ship? Are there computers, or should I bring my laptop?

Accepted Answer

Our expedition ships offer free Wi-Fi. You may use your personal device or one of the ship\u0026rsquo;s computers. Our connection relies on a VSAT satellite terminal\u0026mdash;the best possible solution for ocean cruising. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. Please note that satellite signal interruptions are more common at the higher latitudes of the polar regions. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that guests limit large uploads/downloads and live streaming. Please download your content prior to your cruise, as bandwidth will affect your service and cannot be guaranteed. We will be happy to help you with your device settings when you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience. Please remember that you will likely be able to access standard Wi-Fi and data roaming services on shore in most of the towns and cities you visit.

Question 7

What does a &ldquo;flexible itinerary&rdquo; mean?

Accepted Answer

A \u0026ldquo;flexible itinerary\u0026rdquo; means that the exact timing, landing locations and shore excursions vary day to day depending on the weather and possible wildlife sightings.

Question 8

What is your single supplement?

Accepted Answer

On occasion, Viking will make special solo traveler fares available. Please check back for pricing updates. In the meantime, explore special offers currently available on Viking cruises. With  Viking Inclusive Value , we offer you great value every day, in a category that will fit all your travel needs.

Question 9

When can I book my dining reservations and spa appointments?

Accepted Answer

Your  My Viking Journey  account gives you all the tools necessary to tailor and personalize your complete cruise experience. You will be able to browse all dining options and spa treatments from the moment you open your account. Access to the Nordic Spa is free of charge, and we also offer a variety of services for a fee. Dining and spa booking opens for each guest based on their stateroom category, listed as follows. We will alert you when it is your time to book.
 
 Owner’s Suite—100 days prior to sail date 
 Explorer Suites—90 days prior to sail date 
 Nordic Junior Suite—80 days prior to sail date 
 Nordic Penthouse—70 days prior to sail date 
 Deluxe Nordic Balcony—60 days prior to sail date 
 Nordic Balcony—No priority reservations 
 
Visit the My Viking Journey\u0026nbsp; Dining \u0026amp; Beverage  page or\u0026nbsp; Spa  page in the Onboard Experience section for additional details.
\u0026nbsp;

Question 10

When can I book shore excursions?

Accepted Answer

All expedition itineraries will have the opportunity to pre-book and purchase optional shore excursions as available for their voyages.
Polar Regions: Activities and excursions in the polar region will be made available for initial sign-up in your\u0026nbsp; My Viking Journey \u0026nbsp;account. Given the flexible nature of the itinerary, your activity schedule may change daily on board.\u0026nbsp; All changes due to quickly changing conditions as you travel\u0026nbsp;will be communicated to you by the Expedition Team and will be rescheduled onboard the ship as needed.
All other non-polar itineraries will allow pre-booking in your  My Viking Journey  account.
Booking opens for each guest based on their stateroom category; listed as follows. We will alert you when it is your time to book.
 
 Owner’s Suite—67 days prior to sail date\u0026nbsp; 
 Explorer Suites—67 days prior to sail date 
 Nordic Junior Suites—57 days prior to sail date 
 Nordic Penthouse—57 days prior to sail date 
 Deluxe Nordic Balcony—47 days prior to sail date 
 Nordic Balcony—47\u0026nbsp;days prior to sail date 
 
Visit the My Viking Journey  Shore Excursions  page.
\u0026nbsp;

Question 11

When is disembarkation?

Accepted Answer

Disembarkation begins after the ship has docked in the port and after all customs and immigration formalities have been successfully completed. The times will vary due to the specific immigration and customs procedures in the specific port.

Question 12

When is embarkation?

Accepted Answer

Embarkation begins at 11:00 AM for all categories. Stateroom availability times are listed as follows:
 
	 11:00 AM: Owner\u0026rsquo;s Suite, Explorer Suites and Nordic Junior Suites 
	 1:00 PM: Nordic Penthouse\u0026nbsp; 
	 2:00 PM: Deluxe Nordic Balcony 
	 3:00 PM: Nordic Balcony 
 
Should you arrive before your stateroom is available and wish to explore your port of call, please drop off your luggage shoreside in the terminal where we will gladly look after it. Please keep in mind that, if you do go exploring, you will need to be back on board the ship at least two hours before the scheduled departure time.

Question 13

When will we receive our final documents?

Accepted Answer

Your electronic documents will be emailed to you 14 days prior to your embarkation. You may also access all documents and information regarding your booking by visiting your My Viking Journey account  Booking Summary  page. In addition to your electronic documents, approximately 14 to 45 days prior to your departure you will receive a package in the mail which will include your personalized embarkation tags and one red transfer sticker per guest if applicable.

Question 14

Will I get seasick on an expedition ship?

Accepted Answer

Viking expedition ships are designed with the latest stabilization technology, but every person is different. With that said, please consider bringing some preventative medication with you if you are susceptible to motion sickness or discomfort. Check with your personal physician or pharmacist for specific recommendations.

Question 15

Are there refrigerators in individual staterooms?

Accepted Answer

On board our Viking expedition ships, each stateroom is equipped with a mini-bar. Your stateroom category will determine whether your mini-bar is replenished daily with drinks and snacks.\u0026nbsp;Purified water is provided in all staterooms and refilled daily. A full listing of amenities by stateroom category can be found on each  ship page .

Question 16

Can I see wildlife easily from the ship?

Accepted Answer

Yes. There are a wide variety of locations for wildlife viewing from the ship. Every room is an observation room with floor-to-ceiling, distortion-free windows throughout the ship and outdoor venues.

Question 17

Can I take a virtual tour of the ship? Is there a deck plan? How can I learn more about the ship layout?

Accepted Answer

Yes. Get to know your Viking ship a little better by taking our  virtual 360° tour  of the ship’s public spaces and staterooms.

Question 18

Do you have a submarine?

Accepted Answer

Yes, on board expedition ships sailing our polar, Great Lakes and Grand Journeys itineraries are two 6-seater submarines custom-designed to explore underwater in various regions. Trips are approximately 1 hour in total length (30 minutes underwater, plus time to embark and disembark).\u0026nbsp;Submarines dives are part of our optional excursion program and available for viewing, before your departure, on MyVikingJourney.com. Guests can make a reservation for a Submarine Dive ahead of their departure. Date and time will be confirmed on board and charge will be added to guests’ onboard account upon completion of excursion. Submarines may not be available or allowed to be deployed on all itineraries. Learn more about our\u0026nbsp; expedition equipment .

Question 19

Do you have helicopters?

Accepted Answer

No, we do not have helicopters on board.\u0026nbsp;Learn more about what  Expedition Equipment  we have available for exploring on our\u0026nbsp;polar, Great Lakes and Grand Journeys itineraries.

Question 20

Do you have kayaks?

Accepted Answer

Yes, we do on board expedition ships sailing our polar, Great Lakes and Grand Journeys itineraries. We have a fleet of custom designed, easy to operate 2-seater kayaks that feature a pedal system which lets you glide through the water hands-free, maximizing your photo opportunities. (Optional paddles are available, and the seat can be removed and reconfigured for a single guest if requested.) 
 
Learn more about what  Expedition Equipment  we have\u0026nbsp;available.

Question 21

Do you have RIBs or other landing vessels?

Accepted Answer

Yes, we do have Special Operations boats on board expedition ships sailing our polar, Great Lakes and Grand Journeys itineraries. We have two 12-seater oceangoing Special Operations Boats (next generation RIBs—Rigid Inflatable Boats) with a dual water jet system, individually suspended seats and, when converted to a covered boat, provide the option to sit in an enclosed cabin—all industry-leading features. We also have a fleet of Zodiacs and kayaks. 
 
Learn more about what  Expedition Equipment  we have available.

Question 22

Do you have zodiacs?

Accepted Answer

Yes. We have a fleet of military Pro Zodiacs on board our expedition ships sailing polar, Great Lakes and Grand Journeys itineraries. 
 
Learn more about what  Expedition Equipment  we have available.

Question 23

How will I board expedition landing crafts and will it be easy to do so?

Accepted Answer

Landing craft will be easily accessible for our guests. Embarkation onto our  expedition ships  will take place either from the midship area and/or The Hangar depending on the type of craft and weather conditions.

Question 24

Is my stateroom furnished with amenities that I do not need to pack?

Accepted Answer

All stateroom bathrooms are equipped with premium bath toiletries. A hair dryer is also provided, and irons are available in the complimentary self-service launderettes. Depending on your stateroom category, laundry, pressing and dry cleaning services may be complimentary. If your stateroom category does not include these services, they may be purchased for a modest fee.\u0026nbsp;A full listing of amenities by stateroom category can be found on each  ship page .

Question 25

Is the ship nonsmoking?

Accepted Answer

Viking vessels are generally nonsmoking. In order to accommodate guests who choose to smoke, there is a designated outdoor smoking area. All other areas of the ship, including your stateroom and veranda, are designated nonsmoking areas. Smoking restrictions also apply to e-cigarettes. 
 
For Antarctic expeditions, smoking is not allowed on shore in\u0026nbsp;Svalbard and Antarctica.

Question 26

Is the ship too big to land or get into the areas that I want to see in the polar regions and the Great Lakes?

Accepted Answer

These  vessels  are optimally designed for expedition cruising\u0026mdash;small enough to maneuver nimbly yet large enough to offer extremely comfortable sailing. At every landing, guests will have the opportunity to venture on shore, weather permitting.

Question 27

Is there a library on board?

Accepted Answer

Yes. On board Viking ocean and expedition ships, the Library is located in The Living Room, and has selections specially curated by London bookseller  Heywood Hill  to enrich and enhance your journey. 
 
Learn more about our  curated libraries and recommended reading  or visit the  Ships  section for deck plans and details.

Question 28

Is there a pool?

Accepted Answer

On board Viking expedition ships, there are three different temperature pools, including an indoor-outdoor swim-through pool and a retractable dome. 
 
Visit the  Ships  section for deck plans and details.

Question 29

Is there a theater on board?

Accepted Answer

On board Viking expedition ships is The Aula, our auditorium for lectures, presentations and films this unique space features a 4K laser-projected screen which retracts to expose floor-to ceiling windows and 270\u0026deg; views. 
 
Visit the  Ships  section for deck plans and details.

Question 30

Is there Internet access on board the ship? Are there computers, or should I bring my laptop?

Accepted Answer

Our expedition ships offer free Wi-Fi. You may use your personal device or one of the ship\u0026rsquo;s computers. Our connection relies on a VSAT satellite terminal\u0026mdash;the best possible solution for ocean cruising. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. Please note that satellite signal interruptions are more common at the higher latitudes of the polar regions. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that guests limit large uploads/downloads and live streaming. Please download your content prior to your cruise, as bandwidth will affect your service and cannot be guaranteed. We will be happy to help you with your device settings when you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience. Please remember that you will likely be able to access standard Wi-Fi and data roaming services on shore in most of the towns and cities you visit.

Question 31

We need twin beds; is this possible?

Accepted Answer

Most staterooms have beds that can be set up separated or together. Please inform us of your bed configuration preference so we can make sure your stateroom is set up properly when you arrive. Visit the  Stateroom Preferences  page in your My Viking Journey account to update this online.

Question 32

We plan to go a few days early and then make our way to the ship. Can you please provide the docking location?

Accepted Answer

Approximately two weeks prior to departure, your travel documents will be e-mailed to you with this information. In addition, Viking is pleased to offer a selection of local cruise extensions before and after your departure. Pre \u0026amp; Post Cruise Extensions are listed on each cruise itinerary page or you may visit the  Extensions  page in your My Viking Journey account upon booking for additional details.

Question 33

What common spaces and design features are there on the expedition ships?

Accepted Answer

The same elegant Scandinavian design of our Viking ocean ships is carried through on our expedition ships. You will find the following areas on our expedition ships that are similar to our ocean ships: the World Caf\u0026eacute;, The Restaurant, the Aquavit Bar and Terrace, the Nordic Spa, Fitness Center, Mamsen\u0026rsquo;s, the Explorers\u0026rsquo; Lounge, Living Room, Manfredi\u0026rsquo;s, and the Explorers\u0026rsquo; Desk. 
 
You will also find\u0026nbsp;expedition-specific spaces that will enhance your experience on shore and on board, including: The Aula, Finse Terrace, Expedition Central, the Bow, the Shelter, the Living Room, the Library and Explorers\u0026rsquo; Lounge.\u0026nbsp;Learn more about our  serene Scandinavian spaces  or visit the  Ships  section for deck plans and details.

Question 34

What equipment is available for exploring in the polar regions and the Great Lakes? Will I be provided with binoculars, a jacket or other gear, or do I need to buy my own?

Accepted Answer

Viking will provide all outer clothing and gear required for your expedition, and will also provide a suggested packing list. In the polar regions, Viking will provide a Viking Expedition Jacket for use during your expedition which is yours to keep. Viking will also provide all specialized equipment and tools required for the expedition; however, you should bring your own camera. Learn more about the  expedition equipment  available on board.

Question 35

What is a Nordic Balcony?

Accepted Answer

A Nordic Balcony is a floor-to-ceiling balcony concept that is designed to bring the beauty of the outdoors into the comfort of your room, allowing you to truly explore the world in comfort. The balcony is not traditional, but provides you with a choice of how you would like to experience your destination. You may leave it closed as a \u0026quot;wintergarden\u0026quot; and enjoy the breathtaking views, or you can open your room up to the outdoors\u0026mdash;the top half of your sash window retracts, transforming your stateroom into a sheltered al fresco observation platform\u0026mdash;and experience the fresh air and sounds of nature. Learn more about the design of our  Nordic Balcony Staterooms \u0026amp; Suites .

Question 36

What is the electrical voltage in the staterooms?

Accepted Answer

On board our Viking expedition ships, you will find both 110V and 220V electrical outlets in your stateroom. All outlets are European style (2-pin) with a ground, except for two US 110V sockets above the desk and one US 110V socket on each side of the bed; there are no UK 3-pin sockets. Should you need an adapter, they are available for sale in the onboard shop or can be found at most electronics or travel stores. (If you are staying in a hotel for part of your journey, you will want the appropriate adapter for that country as well.) In your stateroom, you will also find several USB ports to charge cell phones and tablets; be sure to bring the appropriate cable with you. Most modern electronic devices can accommodate different electrical currents, so you probably will not need a current converter; exceptions to this include curling irons and other appliances that produce heat. Hair dryers are provided on board.

Question 37

Which Viking ships travel to the polar regions?

Accepted Answer

Viking Octantis  sails to Antarctica and the Great Lakes.  Viking Polaris  sails to Antarctica and the Arctic.

Question 38

Will I be able to watch TV in my stateroom?

Accepted Answer

All staterooms have a color television with a selection of live TV channels, including news, sports and finance channels, on-demand movies and in-house programming. Because satellite coverage is dependent on weather conditions and location, there may be times when programming is temporarily unavailable. 
 
A full listing of amenities by stateroom category can be found on each  ship page .

Question 39

Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?

Accepted Answer

Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information. 
 
On board, luggage must be stored in the guest\u0026rsquo;s stateroom. Additional information will be made available with ample time for you to plan for your voyage. For a full list of allowable and prohibited items on board, you may download our  Prohibited Items List (PDF) .

Question 40

Are transfers included?

Accepted Answer

Transfers are included with Viking Air purchase. For Antarctica itineraries, transfers will be included from your hotel to your charter flight and your flight to your ship.

Question 41

Can I make payments toward my booking balance in My Viking Journey? How do I get a discount on my payment?

Accepted Answer

You can make secure payments on the  Booking Payments  page in the My Viking Journey Payments \u0026amp; Cart section. We accept all major credit cards and also offer a 3.3% discount on payments made with echeck, an electronic debit to your checking account.

Question 42

Do I need a visa to travel with Viking?

Accepted Answer

Requirements may vary and can change at any time. All guests should seek advice from their respective embassy, consulate or Travel Agent to determine which documents are needed for their specific Viking cruise. Please be sure to obtain and carefully review for accuracy all your required documents prior to departure to avoid delays, denied boarding/entry or additional cost.\u0026nbsp; 
 
In order to assist with visa services for US citizens traveling internationally, Viking has contracted with GenVisa, whose representatives will facilitate the visa process for Viking guests for a fee. Visit  genvisa.com/viking  for more information regarding visas for your cruise.\u0026nbsp; 
 
Guests who hold a passport for a country other than the US should contact their respective embassy, consulate or Travel Agent to determine whether visas are required for their cruise.

Question 43

Do I need travel protection? Should I consider purchasing flight insurance?

Accepted Answer

In order to participate in a Viking Expeditions cruise to non-polar regions, Viking Travel Protection is recommended but not required. 
 
In order to participate in a Viking Expeditions journey to the Arctic or Antarctica, each guest must have Medical Evacuation Insurance coverage for a minimum of $250,000. Guests can obtain this coverage by purchasing the Viking Travel Protection Plan or by supplying Viking with evidence of acceptable coverage from another insurance provider. Proof of insurance for the preview booking period is required by the pay-in-full due date. 
 
Learn more about the plans we offer in the Viking Travel Protection Plan section on the  Travel Information  page. Viking\u0026rsquo;s Travel Protection Plan covers your flights purchased through Viking. If you have other insurance, please check with your provider for flight coverage.

Question 44

How can I make sure I do not introduce non-native species into the delicately-balanced polar regions such as Antarctica?

Accepted Answer

Before leaving home, inspect all luggage, equipment and clothing for dirt and organic material and be sure to pack only clean clothing. We will also enact a number of measures\u0026mdash;including vacuuming equipment prior to our first field landing and implementing biosecurity stations before and after every field landing\u0026mdash;in order to minimize the chance of introducing non-native species and microbes between sites.

Question 45

How can I send a Bon Voyage gift to a Viking guest?

Accepted Answer

Send your friends or loved ones off in style with a Bon Voyage gift delivered directly to their stateroom. You can order a gift for delivery on board to celebrate a birthday, anniversary or special occasion. Our Bon Voyage gift packages include delightful surprises, such as champagne, wine, chocolate-dipped strawberries and more. 
 
Simply download, fill out, and mail or fax our  Gift Order Form (PDF) . 
 
You can also use the  Silver Spirits Beverage Package Order Form (PDF)  to order the beverage package as a gift for a Viking guest.

Question 46

How do I arrange to travel together with a group of people?

Accepted Answer

You will need to customize your flights, which you can do with Viking Air Plus. Please call 1-877-523-0580 to speak with a Viking Air Expert, who will work with you to customize your flights so your group travels together. A non-refundable minimum Air Plus service fee of $100-$150 per guest, depending on the itinerary, plus applicable increases in airfare due to customization.

Question 47

I have been told that I need to complete a Guest Information Form. What is that, and how do I take care of it?

Accepted Answer

The  Guest Information Form (GIF)  enables us to create your reservation, produce travel documents and make any airline reservations. You must complete a GIF for each person traveling in your party as soon as possible. If you haven’t already done so, you can fill out the form online on My Viking Journey under the  Guest Information  section.

Question 48

Is a medical form necessary?

Accepted Answer

For itineraries that travel to the Arctic and Antarctica, every guest must provide a completed Medical Questionnaire signed by their physician. We will provide full details on this form at a later date. For itineraries that travel to other regions, guests are not be required to complete a Medical Questionnaire; however an accessibility form may be required if guests request the use of medical equipment, wheelchairs or scooters. Please contact guest services at 1-800-214-3110 for additional information.

Question 49

We have traveled with Viking before and are thinking of inviting friends to travel with us. Are there benefits for referring friends?

Accepted Answer

Currently, no Referral Rewards will be earned for Viking Expeditions bookings. This policy may change in the future.

Question 50

What is included in my Viking Expeditions fare?

Accepted Answer

Viking Inclusive Value\u0026mdash;We Include More Features \u0026amp; Services Than Others:
 
	 Keepsake Viking Expedition Jacket (polar itineraries only) 
	 All Viking excursion gear needed for any relevant excursions 
	 A minimum of one shore excursion per landing day; there may two on some days 
	 All onboard restaurants and 24-hour room service 
	 Beer, wine and soft drinks with meals 
	 Onboard Wi-Fi (connection speed may vary) 
	 Port charges (if applicable) 
	 Charter flights to/from Ushuaia on Antarctica itineraries 
	 Hotel night in Buenos Aires on inbound leg to Ushuaia on relevant Antarctica itineraries

Question 51

What is My Viking Journey?

Accepted Answer

My Viking Journey  is a website designed exclusively for guests who have booked a cruise with Viking. If you have a Viking booking number, you can create an account anytime to customize and manage your upcoming journey. Browse and book  shore excursions  and  spa treatments ; make  alternative restaurant reservations ; get answers to your top questions; access and print  visa applications  and travel itineraries; complete your  Guest Information Form ; view  air services  and flight details; and manage your daily schedule in your  personalized calendar . You can enhance your trip with our  Silver Spirits beverage package , gain peace of mind with the  Viking Travel Protection Plan  and make easy  online payments .

Question 52

What is the cancellation policy for my booked shore excursions?

Accepted Answer

In order to ensure quality guides and sufficient transportation, we must provide the tour operator with guest counts at least two days in advance. Therefore, no refunds will be given within two days of any shore excursion. 
	 Tours require minimum participation levels to operate so please sign up as early as possible. 
	 Tours operate rain or shine. 
	 Online booking and cancellations will close seven days before your cruise sets sail. 
	 During this seven-day pre-sail period, you can cancel items by calling us. 
	 Once you arrive on board, you will have the ability to manage your shore excursions again, with one exception\u0026mdash;all shore excursions that occur during the first two days of sailing will be non-refundable. 
	 Please note, whether an optional tour is booked through My Viking Journey or on board, refunds are only processed on board and will be applied as a credit toward your shipboard account balance. Should you have a negative balance at the end of your voyage, the refund toward your credit card will be processed on board. Please allow 14 business days for this to reflect on your statement.

Question 53

What is your single supplement?

Accepted Answer

On occasion, Viking will make special solo traveler fares available. Please check back for pricing updates. In the meantime, explore special offers currently available on Viking cruises. With  Viking Inclusive Value , we offer you great value every day, in a category that will fit all your travel needs.

Question 54

When does Viking travel to the polar regions?

Accepted Answer

For the inaugural season we visit Antarctica in Jan\u0026ndash;Mar 2022 (winter months), and the Arctic: Jul\u0026ndash;Sep 2022 (summer months).

Question 55

When is disembarkation?

Accepted Answer

Disembarkation begins after the ship has docked in the port and after all customs and immigration formalities have been successfully completed. The times will vary due to the specific immigration and customs procedures in the specific port.

Question 56

When is embarkation?

Accepted Answer

Embarkation begins at 11:00 AM for all categories. Stateroom availability times are listed as follows:
 
	 11:00 AM: Owner\u0026rsquo;s Suite, Explorer Suites and Nordic Junior Suites 
	 1:00 PM: Nordic Penthouse\u0026nbsp; 
	 2:00 PM: Deluxe Nordic Balcony 
	 3:00 PM: Nordic Balcony 
 
Should you arrive before your stateroom is available and wish to explore your port of call, please drop off your luggage shoreside in the terminal where we will gladly look after it. Please keep in mind that, if you do go exploring, you will need to be back on board the ship at least two hours before the scheduled departure time.

Question 57

When will we receive our final documents?

Accepted Answer

Your electronic documents will be emailed to you 14 days prior to your embarkation. You may also access all documents and information regarding your booking by visiting your My Viking Journey account  Booking Summary  page. In addition to your electronic documents, approximately 14 to 45 days prior to your departure you will receive a package in the mail which will include your personalized embarkation tags and one red transfer sticker per guest if applicable.

Question 58

Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?

Accepted Answer

Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information. 
 
On board, luggage must be stored in the guest\u0026rsquo;s stateroom. Additional information will be made available with ample time for you to plan for your voyage. For a full list of allowable and prohibited items on board, you may download our  Prohibited Items List (PDF) .

Question 59

Can I upgrade my flights?

Accepted Answer

When your flight itinerary is available in the My Viking Air section of My Viking Journey, you can use the Upgrade Class or Change Flights features to upgrade your class of air service, change your airlines, change your itinerary or add stopovers to your flight schedule. Additional fees may apply and are clearly displayed when applicable.

Question 60

Can I upgrade only one flight in my itinerary?

Accepted Answer

Viking typically handles flight itineraries as a package; therefore, choice of class usually applies for entire flight itinerary. However, a single flight upgrade may be possible with a customized itinerary; please call 1-877-523-0580 to speak with a Viking Air Expert.  Please note: Business Class and Premium Economy are guaranteed only for transoceanic flights.

Question 61

Do I need travel protection? Should I consider purchasing flight insurance?

Accepted Answer

In order to participate in a Viking Expeditions cruise to non-polar regions, Viking Travel Protection is recommended but not required. 
 
In order to participate in a Viking Expeditions journey to the Arctic or Antarctica, each guest must have Medical Evacuation Insurance coverage for a minimum of $250,000. Guests can obtain this coverage by purchasing the Viking Travel Protection Plan or by supplying Viking with evidence of acceptable coverage from another insurance provider. Proof of insurance for the preview booking period is required by the pay-in-full due date. 
 
Learn more about the plans we offer in the Viking Travel Protection Plan section on the  Travel Information  page. Viking\u0026rsquo;s Travel Protection Plan covers your flights purchased through Viking. If you have other insurance, please check with your provider for flight coverage.

Question 62

Does My Viking Air provide the same rates and flights as airline and travel websites?

Accepted Answer

Our exclusive pricing is intended to provide the most value for flights that coordinate well for your cruise and allows you the most flexibility, based on what is available at the time of booking. When you purchase your flights as part of My Viking Air, you also receive complimentary roundtrip airport transfers. Importantly, Viking monitors your flights beginning at 24 hours prior to departure; in the event you experience a flight delay, cancellation or missed connection, Viking works closely with partner airlines to repair your flight itinerary and minimize or avoid missed cruise time. 
 
 Please note: Complimentary transfers are provided when flight dates coordinate with your cruise itinerary; hotel transfers are provided when a hotel stay is included as part of your cruisetour itinerary or pre/post cruise extension purchased through Viking.

Question 63

How are my flights selected by Viking?

Accepted Answer

Viking looks at several factors, including travel time, number of stops, departure/arrival time and price, to provide the best flight options that coordinate with your cruise. Now with My Viking Air, you can evaluate the other options that are available to determine if the pre-selected flight itinerary represents the best overall option for you.

Question 64

How do I arrange to travel together with a group of people?

Accepted Answer

You will need to customize your flights, which you can do with Viking Air Plus. Please call 1-877-523-0580 to speak with a Viking Air Expert, who will work with you to customize your flights so your group travels together. A non-refundable minimum Air Plus service fee of $100-$150 per guest, depending on the itinerary, plus applicable increases in airfare due to customization.

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