Top Questions
Can children travel with Viking?
All guests must be 18 years old on or before the day they are scheduled to embark on their cruise; we do not maintain facilities or services on board for younger individuals.
Can I make payments toward my booking balance in My Viking Journey? How do I get a discount on my payment?
You can make secure payments on the Booking Payments tab in the My Viking Journey portal under the Payments & Cart section. We accept all major credit cards and also offer an additional discount on payments made with echeck, an electronic debit to your checking account.
Note, guests cannot make payments towards their booking balance on My Viking Journey for travel agency bookings.
Note, guests cannot make payments towards their booking balance on My Viking Journey for travel agency bookings.
I have been told that I need to complete a Guest Information Form. What is that, and how do I take care of it?
The Guest Information Form (GIF) enables us to create your reservation, produce travel documents and make any airline reservations. You must complete a GIF for each person traveling in your party as soon as possible. If you have not already done so, you can fill out the form online in the My Viking Journey portal under the Guest Documents section.
Is there internet access on board the ship? Are there computers, or should I bring my laptop?
Our expedition ships offer free Wi-Fi. You may use your personal device or one of the ship’s computers. Our connection relies on a VSAT satellite terminal—the best possible solution for voyages at sea. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. Please note that satellite signal interruptions are more common at the higher latitudes of the polar regions. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that you download your content prior to your journey and limit large uploads/downloads and live streaming, as bandwidth will affect your service and cannot be guaranteed. We will be happy to help you with your device settings when you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience. Please remember that you will likely be able to access standard Wi-Fi and data roaming services on shore in most of the towns and cities you visit.
What does a “flexible itinerary” mean?
A “flexible itinerary” means that the exact timing, landing locations and shore excursions vary day to day depending on the weather and possible wildlife sightings.
What is your single supplement?
On occasion, Viking will make special solo traveler fares available. Please check back for pricing updates. In the meantime, explore special offers currently available on Viking voyages. With Viking Inclusive Value, we offer you great value every day, in a category that will fit all your travel needs.
When can I book my dining reservations and spa appointments?
Your My Viking Journey account gives you all the tools necessary to tailor and personalize your complete Viking experience. You will be able to browse all dining options and spa treatments from the moment you open your account. Access to the Nordic Spa is free of charge, and we also offer a variety of services for a fee. Dining and spa booking opens for each guest based on their stateroom category, listed as follows. We will alert you when it is your time to book.
Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.
- Owner’s Suite—100 days prior to sail date
- Explorer Suites—90 days prior to sail date
- Nordic Junior Suite—80 days prior to sail date
- Nordic Penthouse—70 days prior to sail date
- Deluxe Nordic Balcony—60 days prior to sail date
- Nordic Balcony—No priority reservations
Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.
When can I book shore excursions?
Guests will be able to sign up for the different experiences with priority based on their stateroom category, as listed below.
Due to the flexibility required for itineraries to the Arctic and Antarctic, actual times for shore excursions and activities may change once on board. All other non-polar itineraries will allow pre-booking of both excursions and times in your My Viking Journey account. You will be able to browse all shore excursions approximately 125 days prior to your departure. Booking opens for each guest based on their stateroom category as listed above. Visit the My Viking Journey Shore Excursions page. Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.
- Owner’s Suite—107 days prior to sail date
- Explorer Suites—107 days prior to sail date
- Nordic Junior Suites—97 days prior to sail date
- Nordic Penthouse—97 days prior to sail date
- Deluxe Nordic Balcony—87 days prior to sail date
- Nordic Balcony—87 days prior to sail date
Due to the flexibility required for itineraries to the Arctic and Antarctic, actual times for shore excursions and activities may change once on board. All other non-polar itineraries will allow pre-booking of both excursions and times in your My Viking Journey account. You will be able to browse all shore excursions approximately 125 days prior to your departure. Booking opens for each guest based on their stateroom category as listed above. Visit the My Viking Journey Shore Excursions page. Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.
When is disembarkation?
Disembarkation begins after the ship has docked in the port and after all customs and immigration formalities have been successfully completed. The times will vary due to the specific immigration and customs procedures in the specific port.
When is embarkation?
Embarkation begins at 11:00 AM for all categories. Stateroom availability times are listed as follows:
- 11:00 AM: Owner’s Suite, Explorer Suites and Nordic Junior Suites
- 1:00 PM: Nordic Penthouse
- 2:00 PM: Deluxe Nordic Balcony
- 3:00 PM: Nordic Balcony
When will we receive our final documents?
Your electronic documents will be emailed to you 14 days prior to your embarkation. You may also access all documents and information regarding your booking by visiting your My Viking Journey account Booking Summary page. In addition to your electronic documents, approximately 14 to 45 days prior to your departure you will receive a package in the mail which will include your personalized embarkation tags and one red transfer sticker per guest if applicable.
Will I get seasick on an expedition ship?
Viking expedition ships are designed with the latest stabilization technology, but every person is different. With that said, please consider bringing some preventative medication with you if you are susceptible to motion sickness or discomfort. Check with your personal physician or pharmacist for specific recommendations.
My Ship
Are there refrigerators in individual staterooms?
On board our Viking expedition ships, each stateroom is equipped with a minibar. Your stateroom category will determine whether your minibar is replenished daily with drinks and snacks. Purified water is provided in all staterooms and refilled daily. A full listing of amenities by stateroom category can be found on each ship page.
Can I see wildlife easily from the ship?
Yes. There are a wide variety of locations for wildlife viewing from the ship. Every room is an observation room with floor-to-ceiling, distortion-free windows throughout the ship and outdoor venues.
Can I take a virtual tour of the ship? Is there a deck plan? How can I learn more about the ship layout?
Yes. Get to know your Viking ship a little better by taking our virtual 360° tour of the ship’s public spaces and staterooms.
Do you have a submarine?
Yes. On board expedition ships sailing our polar, Great Lakes, South America and Longitudinal World Cruise itineraries are two 6-seater submarines custom-designed to explore underwater in various regions. Trips are approximately 1 hour in total length (30 minutes underwater, plus time to embark and disembark) and never deeper than 300 meters. Submarine dives are part of our optional excursion program and available for viewing, before your departure, in the My Viking Journey portal. Guests can make a reservation for a Submarine Dive briefing ahead of their departure and must attend a safety briefing on board prior to the dive. Date and time will be confirmed on board and a charge of $499 USD per person will be added to guests’ onboard account once the dive time is assigned. Please note, if a confirmed guest cancels less than 48 hours prior to a scheduled dive, a $299 USD cancellation fee may apply. Submarines may not be available or allowed to be deployed on all itineraries.
Viking piloted submarines feature and employ a multitude of safety systems and built-in redundancies in case of failures. Submarine Pilots and Surface Officers receive training that exceeds all recommended industry standards, and each submarine has been certified by DNV, one of the world's leading maritime classification bodies. Each of our Expedition ships carries equipment on board for the unlikely event that the recovery of a submersible from under water should be necessary.
Learn more about our expedition equipment.
Viking piloted submarines feature and employ a multitude of safety systems and built-in redundancies in case of failures. Submarine Pilots and Surface Officers receive training that exceeds all recommended industry standards, and each submarine has been certified by DNV, one of the world's leading maritime classification bodies. Each of our Expedition ships carries equipment on board for the unlikely event that the recovery of a submersible from under water should be necessary.
Learn more about our expedition equipment.
Do you have helicopters?
No. We do not have helicopters on board. Learn more about what Expedition Equipment we have available for exploring on our polar, Great Lakes and Grand Journeys itineraries.
Do you have kayaks?
Yes. We do have kayaks on board expedition ships sailing our polar, Great Lakes, South America and Longitudinal World Cruise itineraries. We have a fleet of custom designed, easy to operate 2-seater kayaks that feature a pedal system which lets you glide through the water hands-free, maximizing your photo opportunities. (Optional paddles are available, and the seat can be removed and reconfigured for a single guest if requested.)
Learn more about what Expedition Equipment we have available.
Learn more about what Expedition Equipment we have available.
Do you have RIBs or other landing vessels?
Each of our expedition ships has two 12-seat oceangoing Special Operation Boats (next generation RIBs-Rigid Inflatable Boats) that feature twin water jet propulsion, individually suspended seats and the unique ability to convert the open seating into an enclosed cabin—all industry leading features. Our expedition ships also have a fleet of Zodiacs and kayaks.
Learn more about what Expedition Equipment we have available.
Learn more about what Expedition Equipment we have available.
Do you have Zodiacs?
Yes. We have a fleet of military Pro Zodiacs on board our expedition ships sailing polar, Great Lakes, South America and Longitudinal World Cruise itineraries.
Learn more about what Expedition Equipment we have available.
Learn more about what Expedition Equipment we have available.
How will I board expedition landing crafts and will it be easy to do so?
Landing craft will be easily accessible for our guests. Embarkation onto our expedition ships will take place either from the midship area and/or The Hangar depending on the type of craft and weather conditions.
Is my stateroom furnished with amenities that I do not need to pack?
All stateroom bathrooms are equipped with premium bath toiletries. A hair dryer is also provided, and irons are available in the complimentary self-service launderettes. Depending on your stateroom category, laundry, pressing and shoe shine services may be complimentary. If your stateroom category does not include these services, they may be purchased for a modest fee. A full listing of amenities by stateroom category can be found on each ship page.
Is the ship nonsmoking?
Viking vessels are generally nonsmoking. In order to accommodate guests who choose to smoke, there is a designated outdoor smoking area. All other areas of the ship, including your stateroom and veranda, are designated nonsmoking areas. Smoking restrictions also apply to e-cigarettes.
For Polar expeditions, smoking is not allowed on shore in Antarctica, the Arctic or some Chilean Fjords. Check with the expedition team if you have any questions.
For Polar expeditions, smoking is not allowed on shore in Antarctica, the Arctic or some Chilean Fjords. Check with the expedition team if you have any questions.
Is the ship too big to land or get into the areas that I want to see in the polar regions and the Great Lakes?
These vessels are optimally designed for expedition voyages—small enough to maneuver nimbly yet large enough to offer extremely comfortable sailing. At every landing, guests will have the opportunity to venture on shore, weather permitting.
Is there a library on board?
Yes. On board Viking ocean and expedition ships, the Library is located in The Living Room, and has selections specially curated by London bookseller Heywood Hill to enrich and enhance your journey.
Learn more about our curated libraries and recommended reading or visit the Ships section for deck plans and details.
Learn more about our curated libraries and recommended reading or visit the Ships section for deck plans and details.
Is there a pool?
On board Viking expedition ships, there are three different temperature pools, including an indoor-outdoor swim-through pool and a retractable dome.
Visit the Ships section for deck plans and details.
Visit the Ships section for deck plans and details.
Is there a theater on board?
On board Viking expedition ships is The Aula, our auditorium for lectures, presentations and films. This unique space features a 4K laser-projected screen which retracts to expose floor-to ceiling windows and 270° views.
Visit the Ships section for deck plans and details.
Visit the Ships section for deck plans and details.
Is there internet access on board the ship? Are there computers, or should I bring my laptop?
Our expedition ships offer free Wi-Fi. You may use your personal device or one of the ship’s computers. Our connection relies on a VSAT satellite terminal—the best possible solution for voyages at sea. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. Please note that satellite signal interruptions are more common at the higher latitudes of the polar regions. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that you download your content prior to your journey and limit large uploads/downloads and live streaming, as bandwidth will affect your service and cannot be guaranteed. We will be happy to help you with your device settings when you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience. Please remember that you will likely be able to access standard Wi-Fi and data roaming services on shore in most of the towns and cities you visit.
We need twin beds; is this possible?
Most staterooms have beds that can be set up separated or together. Please inform us of your bed configuration preference so we can make sure your stateroom is set up properly when you arrive. Visit the Stateroom Preferences tab under the Onboard Experience section in your My Viking Journey account to update this online.
We plan to go a few days early and then make our way to the ship. Can you please provide the docking location?
Approximately two weeks prior to departure, your travel documents will be e-mailed to you with this information. In addition, Viking is pleased to offer a selection of local extensions before and after your departure. Pre & Post Cruise Extensions are listed on each itinerary page or you may visit the Extensions page in your My Viking Journey account upon booking for additional details.
What common spaces and design features are there on the expedition ships?
The same elegant Scandinavian design of our Viking ocean ships is carried through on our expedition ships. You will find the following areas on our expedition ships that are similar to our ocean ships: the World Café, The Restaurant, the Aquavit Bar and Terrace, the Nordic Spa, Fitness Center, Mamsen’s, the Explorers’ Lounge, Living Room, Manfredi’s and Guest Services.
You will also find expedition-specific spaces that will enhance your experience on shore and on board, including: The Aula, Finse Terrace, Expedition Central, the Bow, the Shelter, the Living Room, the Library and Explorers’ Lounge. Learn more about our serene Scandinavian spaces or visit the Ships section for deck plans and details.
You will also find expedition-specific spaces that will enhance your experience on shore and on board, including: The Aula, Finse Terrace, Expedition Central, the Bow, the Shelter, the Living Room, the Library and Explorers’ Lounge. Learn more about our serene Scandinavian spaces or visit the Ships section for deck plans and details.
What equipment is available for exploring in the polar regions and the Great Lakes? Will I be provided with binoculars, a jacket or other gear, or do I need to buy my own?
The Viking Expedition Kit has everything you need for your adventure. You will have access to boots, binoculars, waterproof pants and a suggested packing list. For specific excursions, specialty items like trekking poles, snowshoes and skis are available as part of our Viking Excursion Gear; however, you should bring your own camera. If your journey includes a visit to the polar regions of Antarctica or the Arctic, you will receive a complimentary Viking Expedition Jacket to keep as a memento of your trip. Guests on non-polar itineraries will not have jackets available for use. Guests should bring their own winter coat, as needed, based on destinations visited and time of year. Learn more about the expedition equipment available on board.
What is a Nordic Balcony?
A Nordic Balcony is a floor-to-ceiling balcony concept that is designed to bring the beauty of the outdoors into the comfort of your room, allowing you to truly explore the world in comfort. The balcony is not traditional, but provides you with a choice of how you would like to experience your destination. You may leave it closed as a "wintergarden" and enjoy the breathtaking views, or you can open your room up to the outdoors—the top half of your sash window retracts, transforming your stateroom into a sheltered al fresco observation platform—and experience the fresh air and sounds of nature. Learn more about the design of our Nordic Balcony Staterooms & Suites.
What is the electrical voltage in the staterooms?
On board our Viking expedition ships, you will find both 110V and 220V electrical outlets in your stateroom. All outlets are European style (2-pin) with a ground, except for two US 110V sockets above the desk and one US 110V socket on each side of the bed; there are no UK 3-pin sockets. Should you need an adapter, they are available for sale in the onboard shop or can be found at most electronics or travel stores. (If you are staying in a hotel for part of your journey, you will want the appropriate adapter for that country as well.) In your stateroom, you will also find several USB ports to charge cell phones and tablets; be sure to bring the appropriate cable with you. Most modern electronic devices can accommodate different electrical currents, so you probably will not need a current converter; exceptions to this include curling irons and other appliances that produce heat. Hair dryers are provided on board.
Which Viking ships travel to the polar regions?
Viking Octantis and Viking Polaris sail to Antarctica and the Arctic.
Will I be able to watch TV in my stateroom?
All staterooms have a color television with a selection of live TV channels, including news, sports and finance channels, on-demand movies and in-house programming. Because satellite coverage is dependent on weather conditions and location, there may be times when programming is temporarily unavailable.
A full listing of amenities by stateroom category can be found on each ship page.
A full listing of amenities by stateroom category can be found on each ship page.
My Trip and Documents
Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?
Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information. On board, luggage must be stored in the guest’s stateroom.
Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. A list of examples of items that are prohibited on board is available below. These and other similar items will be confiscated or discarded, at our discretion, upon being found. You may also download our Prohibited Items List (PDF).
Prohibited Items
Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. A list of examples of items that are prohibited on board is available below. These and other similar items will be confiscated or discarded, at our discretion, upon being found. You may also download our Prohibited Items List (PDF).
Prohibited Items
- All firearms (working, nonfiring, replicas or imitations) and all types of ammunition
- Flammable liquids and explosives, including lighter fluid, flares, torch lighters, gasoline and fireworks
- Illegal drugs, including CBD oil, marijuana and medical marijuana in any form regardless of any local, state or other laws which might permit use or possession of marijuana in your place of residence. All such drugs are prohibited onboard Norwegian flagged ships.
- Sharp Objects, including knives and scissors if the blade is longer than 3 inches or 7.6 cm
- Any form of non-lethal or less-lethal weapon (BB guns, airsoft guns, pellet guns, paint ball guns, CO2 pistols, stun guns, tasers, or any electroshock devices)
- Cricket or archery bows & arrows; crossbows; darts; diver's spear guns or spears; catapults; bats, hockey sticks, laser pointers etc.
- Axes, ice picks, scalpels or cleavers
- Martial arts or self-defense gear (pepper spray, knuckle-dusters, tear gas, rice flails, clubs, nightsticks, batons, etc.) and handcuffs or other restraining devices
- Items with open flames such as candles or incense, hookahs and water hookah pipes
- Coffee makers, clothes irons, heating pads (corded or battery operated), hot plates or any other electrical device that produces heat (including, steam irons, heating kettles, electrical air humidifiers & refreshers)
- Hazardous chemicals, including bleach and paint
- Extension cords (USB and laptop charging cables are exempt)
- Damaged, defective, recalled, or spare lithium batteries, and high-capacity lithium battery packs not associated with personal consumer electronic devices
- HAM radios
- Aerial drones are not allowed to be operated from the ship at any time
- Portable surge protectors, surge-protected power strips, and travel adapters incorporating surge suppression features
- Compressed gas cylinders, bottles and tanks, including propane/LPG cylinders, SCUBA diving cylinders, compressed air cylinders, CO₂ cylinders and industrial gas cylinders
- Inversion Tables and Hoyer Lifts
- Cigar cutters
- Disposable razors
- Knitting needles
- Crochet hooks
- Knives or scissors (if the blade is shorter than 3 inches or 7.6 cm)
- Nail files & clippers
- Tweezers
- Syringes for medical use
- Umbrellas
- Hair dryers, curling irons and straightening irons
Are transfers included?
Transfers are included with Viking Air purchase. For Antarctica itineraries, transfers will be included from your hotel to your charter flight and your flight to your ship.
Can I make payments toward my booking balance in My Viking Journey? How do I get a discount on my payment?
You can make secure payments on the Booking Payments tab in the My Viking Journey portal under the Payments & Cart section. We accept all major credit cards and also offer an additional discount on payments made with echeck, an electronic debit to your checking account.
Note, guests cannot make payments towards their booking balance on My Viking Journey for travel agency bookings.
Note, guests cannot make payments towards their booking balance on My Viking Journey for travel agency bookings.
Do I need a visa to travel with Viking?
Requirements may vary and can change at any time. All guests should seek advice from their respective embassy, consulate or travel agent to determine which documents are needed for their specific Viking voyage. Please be sure to obtain and carefully review all your required documents for accuracy prior to departure to avoid delays, denied boarding/entry or additional cost.
General visa information is available on the Resources tab of each itinerary. In order to assist with visa services for US citizens traveling internationally, Viking has contracted with GenVisa, whose representatives will facilitate the visa process for Viking guests for a fee. Visit genvisa.com/Viking for more information regarding visas for your voyage.
Guests who hold a passport for a country other than the US should contact their respective embassy, consulate or travel agent to determine whether visas are required for their voyage.
General visa information is available on the Resources tab of each itinerary. In order to assist with visa services for US citizens traveling internationally, Viking has contracted with GenVisa, whose representatives will facilitate the visa process for Viking guests for a fee. Visit genvisa.com/Viking for more information regarding visas for your voyage.
Guests who hold a passport for a country other than the US should contact their respective embassy, consulate or travel agent to determine whether visas are required for their voyage.
Do I need travel protection?
For guests participating in a Viking Expeditions journey, it is strongly recommended that each guest obtain suitable travel and/or flight insurance before your travel.
Guests can obtain travel insurance coverage by purchasing the Travel Protection Plan, offered through Viking and administered by Trip Mate, a Generali Global Assistance & Insurance Services brand, or by supplying Viking with evidence of acceptable coverage from another insurance provider. Viking is not responsible for any costs incurred due to medical issues. Proof of travel insurance for the preview booking period must be submitted by the pay-in-full due date.
For guests participating in a Viking Expeditions journey to the Arctic or Antarctica, it is strongly recommended that each guest also have Medical Evacuation Insurance coverage for a minimum of $250,000. Expedition voyages take passengers and crew to locations where there are limited or no medical facilities. We visit many remote locations with uneven or slippery terrain, via landing boats where assistance is unavailable. Although our onboard medical center has basic medications and equipment and is staffed by a qualified physician and nurse, medical evacuation may be difficult or impossible.
The Travel Protection Plan covers your flights purchased through Viking. Learn more about this plan on the Travel Protection Plan page.
If you have other insurance, please check with your provider for coverage.
For guests participating in a Viking Expeditions journey to the Arctic or Antarctica, it is strongly recommended that each guest also have Medical Evacuation Insurance coverage for a minimum of $250,000. Expedition voyages take passengers and crew to locations where there are limited or no medical facilities. We visit many remote locations with uneven or slippery terrain, via landing boats where assistance is unavailable. Although our onboard medical center has basic medications and equipment and is staffed by a qualified physician and nurse, medical evacuation may be difficult or impossible.
The Travel Protection Plan covers your flights purchased through Viking. Learn more about this plan on the Travel Protection Plan page.
If you have other insurance, please check with your provider for coverage.
How can I make sure I do not introduce non-native species into the delicately balanced polar regions such as Antarctica?
Before leaving home, inspect all luggage, equipment and clothing for dirt and organic material and be sure to pack only clean clothing. We will also enact a number of measures—including vacuuming equipment prior to our first field landing and implementing biosecurity stations before and after every field landing—in order to minimize the chance of introducing non-native species and microbes between sites. Additional information on how to protect the area we visit will be sent to all guests via email prior to their departure.
How can I send a Bon Voyage gift to a Viking guest?
Send your friends or loved ones off in style with a Bon Voyage gift delivered directly to their stateroom. You can order a gift for delivery on board to celebrate a birthday, anniversary or special occasion. Our Bon Voyage gift packages include delightful surprises, such as champagne, wine, chocolate-dipped strawberries and more.
How do I arrange to travel together with a group of people?
You will need to customize your flights, which you can do with Viking Air Plus. Please call 1-877-523-0580 to speak with a Viking Air Expert, who will work with you to customize your flights so your group travels together. This requires a non-refundable Air Plus service fee of $150 USD per guest, plus applicable increases in airfare due to customization.
I have been told that I need to complete a Guest Information Form. What is that, and how do I take care of it?
The Guest Information Form (GIF) enables us to create your reservation, produce travel documents and make any airline reservations. You must complete a GIF for each person traveling in your party as soon as possible. If you have not already done so, you can fill out the form online in the My Viking Journey portal under the Guest Documents section.
What happens if a guest falls ill and is determined to have contracted a communicable disease while on a Viking voyage?
We have protocols in place to minimize the spread of communicable diseases. Guests may access medical services – onboard our ocean, expedition and Mississippi ships and while on our river ships, through our partnerships with shoreside providers. Any expenses incurred associated with the illness – medical, quarantine or repatriation, etc. are the guest’s responsibility.
What is My Viking Journey?
My Viking Journey is a web portal designed exclusively for guests who have booked a voyage with Viking. If you have a Viking booking number, you can create an account anytime to customize and manage your upcoming journey. Browse and book shore excursions and spa treatments; make alternative restaurant reservations; get answers to your top questions; access and print visa applications and travel itineraries; complete your Guest Information Form; view air services and flight details; and manage your daily schedule in your personalized calendar. You can enhance your trip with our Silver Spirits Beverage Package, gain peace of mind with the Travel Protection Plan and make easy online payments.
What is included in my Viking Expeditions fare?
Viking Inclusive Value—We Include More Features & Services Than Others:
- Keepsake Viking Expedition Jacket (polar itineraries only)
- All Viking excursion gear needed for any relevant excursions
- A minimum of one shore excursion per landing day; there may two on some days
- All onboard restaurants and 24-hour room service
- Beer, wine and soft drinks with meals
- Onboard Wi-Fi (connection speed may vary)
- Port charges (if applicable)
- Charter flights to/from Ushuaia on Antarctica itineraries
- Hotel night in Buenos Aires on inbound leg to Ushuaia on relevant Antarctica itineraries
What is the cancellation policy for my booked shore excursions?
- In order to ensure quality guides and sufficient transportation, we must provide the tour operator with guest counts at least two days in advance. Therefore, no refunds will be given within two days of any shore excursion.
- Tours require minimum participation levels to operate so please sign up as early as possible.
- Tours operate rain or shine.
- Online booking and cancellations will close seven days before your ship sets sail.
- During this seven-day pre-sail period, you can cancel items by calling us.
- Once you arrive on board, you will have the ability to manage your shore excursions again, with one exception—all shore excursions that occur during the first two days of sailing will be non-refundable.
- Please note, whether an optional tour is booked through the My Viking Journey portal or on board, refunds are only processed on board and will be applied as a credit toward your shipboard account balance. Should you have a negative balance at the end of your voyage, the refund toward your credit card will be processed on board. Please allow 14 business days for this to reflect on your statement.
What is Viking's cancellation policy?
Cancellation charges vary based on days prior to departure. Please refer to the Booking and Sale Terms & Conditions for further details.
What is your single supplement?
On occasion, Viking will make special solo traveler fares available. Please check back for pricing updates. In the meantime, explore special offers currently available on Viking voyages. With Viking Inclusive Value, we offer you great value every day, in a category that will fit all your travel needs.
When does Viking travel to the polar regions?
We travel to Antarctica from November-February and the Arctic from late June-September.
When is disembarkation?
Disembarkation begins after the ship has docked in the port and after all customs and immigration formalities have been successfully completed. The times will vary due to the specific immigration and customs procedures in the specific port.
When is embarkation?
Embarkation begins at 11:00 AM for all categories. Stateroom availability times are listed as follows:
- 11:00 AM: Owner’s Suite, Explorer Suites and Nordic Junior Suites
- 1:00 PM: Nordic Penthouse
- 2:00 PM: Deluxe Nordic Balcony
- 3:00 PM: Nordic Balcony
When will we receive our final documents?
Your electronic documents will be emailed to you 14 days prior to your embarkation. You may also access all documents and information regarding your booking by visiting your My Viking Journey account Booking Summary page. In addition to your electronic documents, approximately 14 to 45 days prior to your departure you will receive a package in the mail which will include your personalized embarkation tags and one red transfer sticker per guest if applicable.
Why is travel insurance important for voyages to Antarctica and the Arctic?
Voyages to Antarctica and the Arctic present unique and unpredictable challenges due to their remote and extreme environments. Travel insurance provides protection against unexpected disruptions, ensuring you are prepared for such events and provides peace of mind throughout your journey. It is strongly recommended that every guest purchase travel insurance for their voyage to a polar region.
Below are some examples of the types of unexpected situations which can impact a polar voyage:
Below are some examples of the types of unexpected situations which can impact a polar voyage:
- Extreme Conditions: Antarctica and the Arctic are some of the most unpredictable environments on Earth. Environmental factors such as weather, water conditions, icy landscapes and unique ecosystems may affect travel and excursion schedules. Minor illnesses or injuries may impact your ability to participate in rigorous or physically demanding activities, limiting your polar experience.
- Emergency Medical Expenses: In the event of illness or injury, medical facilities on our ships are available, but limited. Travel insurance can provide coverage for medical emergencies due to unexpected health illnesses or medical conditions, including consultations, treatments, medications and hospital stays.
- Medical Evacuation: In the event of a serious illness or injury, medical evacuation from these polar regions can be exceptionally expensive and logistically complex. Travel insurance can protect you from the high cost associated with emergency medical evacuation by air or sea.
- Peace of Mind: Your voyage to Antarctica/the Arctic may be a once in a lifetime experience. Travel insurance allows you to focus on enjoying your journey without worrying about unexpected financial burdens. It safeguards your investment and well-being by covering unforeseen circumstances that could arise before or during your voyage.
Air
Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?
Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information. On board, luggage must be stored in the guest’s stateroom.
Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. A list of examples of items that are prohibited on board is available below. These and other similar items will be confiscated or discarded, at our discretion, upon being found. You may also download our Prohibited Items List (PDF).
Prohibited Items
Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. A list of examples of items that are prohibited on board is available below. These and other similar items will be confiscated or discarded, at our discretion, upon being found. You may also download our Prohibited Items List (PDF).
Prohibited Items
- All firearms (working, nonfiring, replicas or imitations) and all types of ammunition
- Flammable liquids and explosives, including lighter fluid, flares, torch lighters, gasoline and fireworks
- Illegal drugs, including CBD oil, marijuana and medical marijuana in any form regardless of any local, state or other laws which might permit use or possession of marijuana in your place of residence. All such drugs are prohibited onboard Norwegian flagged ships.
- Sharp Objects, including knives and scissors if the blade is longer than 3 inches or 7.6 cm
- Any form of non-lethal or less-lethal weapon (BB guns, airsoft guns, pellet guns, paint ball guns, CO2 pistols, stun guns, tasers, or any electroshock devices)
- Cricket or archery bows & arrows; crossbows; darts; diver's spear guns or spears; catapults; bats, hockey sticks, laser pointers etc.
- Axes, ice picks, scalpels or cleavers
- Martial arts or self-defense gear (pepper spray, knuckle-dusters, tear gas, rice flails, clubs, nightsticks, batons, etc.) and handcuffs or other restraining devices
- Items with open flames such as candles or incense, hookahs and water hookah pipes
- Coffee makers, clothes irons, heating pads (corded or battery operated), hot plates or any other electrical device that produces heat (including, steam irons, heating kettles, electrical air humidifiers & refreshers)
- Hazardous chemicals, including bleach and paint
- Extension cords (USB and laptop charging cables are exempt)
- Damaged, defective, recalled, or spare lithium batteries, and high-capacity lithium battery packs not associated with personal consumer electronic devices
- HAM radios
- Aerial drones are not allowed to be operated from the ship at any time
- Portable surge protectors, surge-protected power strips, and travel adapters incorporating surge suppression features
- Compressed gas cylinders, bottles and tanks, including propane/LPG cylinders, SCUBA diving cylinders, compressed air cylinders, CO₂ cylinders and industrial gas cylinders
- Inversion Tables and Hoyer Lifts
- Cigar cutters
- Disposable razors
- Knitting needles
- Crochet hooks
- Knives or scissors (if the blade is shorter than 3 inches or 7.6 cm)
- Nail files & clippers
- Tweezers
- Syringes for medical use
- Umbrellas
- Hair dryers, curling irons and straightening irons
Can I upgrade my flights?
When your flight itinerary is available in the Manage My Air section of your My Viking Journey account, you can use the Upgrade Class or Change Flights features to upgrade your class of air service, change your airlines, change your itinerary or add stopovers to your flight schedule. Additional fees may apply and are clearly displayed when applicable.
Traveling to or from cities other than your voyage's departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.
Traveling to or from cities other than your voyage's departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.
Can I upgrade only one flight in my itinerary?
Viking typically handles flight itineraries as a package; therefore, choice of class usually applies for the entire flight itinerary. However, a single flight upgrade may be possible with a customized itinerary; please call 1-877-523-0580 to speak with a Viking Air Expert. Please note: Business Class and Premium Economy are guaranteed only for transoceanic flights.
Do I need travel protection?
For guests participating in a Viking Expeditions journey, it is strongly recommended that each guest obtain suitable travel and/or flight insurance before your travel.
Guests can obtain travel insurance coverage by purchasing the Travel Protection Plan, offered through Viking and administered by Trip Mate, a Generali Global Assistance & Insurance Services brand, or by supplying Viking with evidence of acceptable coverage from another insurance provider. Viking is not responsible for any costs incurred due to medical issues. Proof of travel insurance for the preview booking period must be submitted by the pay-in-full due date.
For guests participating in a Viking Expeditions journey to the Arctic or Antarctica, it is strongly recommended that each guest also have Medical Evacuation Insurance coverage for a minimum of $250,000. Expedition voyages take passengers and crew to locations where there are limited or no medical facilities. We visit many remote locations with uneven or slippery terrain, via landing boats where assistance is unavailable. Although our onboard medical center has basic medications and equipment and is staffed by a qualified physician and nurse, medical evacuation may be difficult or impossible.
The Travel Protection Plan covers your flights purchased through Viking. Learn more about this plan on the Travel Protection Plan page.
If you have other insurance, please check with your provider for coverage.
For guests participating in a Viking Expeditions journey to the Arctic or Antarctica, it is strongly recommended that each guest also have Medical Evacuation Insurance coverage for a minimum of $250,000. Expedition voyages take passengers and crew to locations where there are limited or no medical facilities. We visit many remote locations with uneven or slippery terrain, via landing boats where assistance is unavailable. Although our onboard medical center has basic medications and equipment and is staffed by a qualified physician and nurse, medical evacuation may be difficult or impossible.
The Travel Protection Plan covers your flights purchased through Viking. Learn more about this plan on the Travel Protection Plan page.
If you have other insurance, please check with your provider for coverage.
Does Viking Air provide the same rates and flights as airline and travel websites?
Our exclusive pricing is intended to provide the most value for flights that coordinate well for your voyage and allows you the most flexibility, based on what is available at the time of booking. When you purchase your flights as part Viking Air, you also receive complimentary roundtrip airport transfers. Importantly, Viking monitors your flights beginning at 24 hours prior to departure; in the event you experience a flight delay, cancellation or missed connection, Viking works closely with partner airlines to repair your flight itinerary and minimize or avoid missed sailing time.
Please note: Complimentary transfers are provided when flight dates coordinate with your cruise itinerary; hotel transfers are provided when a hotel stay is included as part of your cruisetour itinerary or pre/post cruise extension purchased through Viking.
Please note: Complimentary transfers are provided when flight dates coordinate with your cruise itinerary; hotel transfers are provided when a hotel stay is included as part of your cruisetour itinerary or pre/post cruise extension purchased through Viking.
How are my flights selected by Viking?
Viking looks at several factors, including travel time, number of stops, departure/arrival time and price, to provide the best flight options that coordinate with your voyage. Now with Viking Air, you can evaluate the other options that are available to determine if the pre-selected flight itinerary represents the best overall option for you.
How do I arrange to travel together with a group of people?
You will need to customize your flights, which you can do with Viking Air Plus. Please call 1-877-523-0580 to speak with a Viking Air Expert, who will work with you to customize your flights so your group travels together. This requires a non-refundable Air Plus service fee of $150 USD per guest, plus applicable increases in airfare due to customization.
How do I change my flight itinerary or airline?
When your flight itinerary is available in the Manage My Air section of your My Viking Journey account, you may be eligible to use the Viking Air features to upgrade your air class of service, change your seats, change your airlines, change your itinerary cities and dates or add stopovers to your flight schedule. The fares may increase and are clearly displayed when applicable to your requested changes. Your original flight itinerary is held until you finalize the change(s) and you receive confirmation.
Traveling to or from cities other than your voyage's departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.
Traveling to or from cities other than your voyage's departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.
How do I check in online for my flight?
You will need to visit your airline’s website to check in for your flights. This service is typically available 24 hours before departure and can be accessed using your airline record locator number. The airline record locator number is available in the Manage My Air section of your My Viking Journey account as part of your flight itinerary details. Please note: Not all airlines offer the ability to check in online.
How do I confirm check-in policies and luggage restrictions for my flights?
We recommend that you contact your airline directly via their website or phone at least 72 hours prior to your departure to confirm current policies for how much time to allow prior to check-in, carry-on or luggage restrictions. Please note: Flight schedules, seat assignments and luggage restrictions are subject to change by the airlines at any time.
How do I get to the ship from the airport?
Complimentary roundtrip airport transfers are included when you purchase flights as part of Viking Air. If you have made your own flight arrangements that coordinate with your trip embarkation and disembarkation dates, you may purchase airport transfers from Viking up to 30 days prior to departure. Alternatively, you can make your own airport transfer arrangements; information on your ship’s docking location will be in your cruise documents.
Please note: Complimentary transfers are provided when flight dates coordinate with your cruise itinerary; hotel transfers are provided when a hotel stay is included as part of your cruisetour itinerary or pre/post cruise extension purchased through Viking.
Please note: Complimentary transfers are provided when flight dates coordinate with your cruise itinerary; hotel transfers are provided when a hotel stay is included as part of your cruisetour itinerary or pre/post cruise extension purchased through Viking.
How do I make special requests for my flight itinerary?
Special meals, mobility assistance, and similar requests can be made in the Manage My Air section of your My Viking Journey account. You can also make requests directly with your airline by visiting their website or contacting them by phone.
How do I obtain my seat assignment?
Viking will automatically assign your seats with your flight itinerary, based on preferences provided in the Manage My Air section of your My Viking Journey account—and of course, what is available from the airline. When your flight itinerary is available in Manage My Air, you can also use the View/Change Seats feature to make changes as desired and as your airline allows.
Please note: Seat assignments are managed by the airlines and may be changed due to aircraft changes or other operational needs. Some airlines will assign seats at the airport, rather than in advance, for shorter connection flights outside of North America.
Please note: Seat assignments are managed by the airlines and may be changed due to aircraft changes or other operational needs. Some airlines will assign seats at the airport, rather than in advance, for shorter connection flights outside of North America.
How do I sort flight results when searching for flights?
Flight itinerary search results are sorted based on overall quality: convenient connection time, price, optimal flight times to guarantee timely transfer to and from your ship, as well as any preferences you provided at the time of booking your voyage. You may use the sort features in the My Viking Journey portal to narrow your options.
How will I know if there is a schedule change that affects my flight itinerary?
We want to give you as much time as possible to plan for your journey. You will receive an e-mail to notify you if there are any significant changes to your flight itinerary. Once your flight itinerary is available in the Manage My Air section of your My Viking Journey account, it will be current and will reflect any schedule changes.
What do I do in case of an air travel emergency?
If you have a travel protection plan, please contact that provider. If you do not have travel coverage and you purchased air from Viking, please contact 1-877-523-0580. If you arranged your own air and are traveling independently, contact the emergency number listed in your Cruise Documents.
What if my luggage is damaged or lost on arrival?
Should your luggage get damaged or lost, file a report with your airline before you leave the airport baggage claim area. In the event that you are delayed in leaving the baggage claim area, you may call the ship number listed in your Cruise Documents to adjust your airport transfer time.
What is a flight deviation?
Some guests arrange their flight itinerary so that it deviates from the dates and location of their cruise or cruise tour. They may choose to arrive in a destination before their cruise, stay longer in a destination after their cruise, or change their arrival or return destination city. Any of these adjustments to their flight itinerary is considered a flight deviation.
Traveling to or from cities other than your voyage's departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.
Traveling to or from cities other than your voyage's departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.
What is a stopover?
Also called a long layover, a stopover in your flight itinerary means that you opt to stay a day or more in a layover city before proceeding to your final destination.
Traveling to or from cities other than your voyage's departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.
Traveling to or from cities other than your voyage's departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.
What is my Airline Booking number?
When you receive your flight itinerary, you will be given a 6-character record locator for each flight. This reference number is considered your Airline Booking number and can be used to view or confirm your flight details with the airline directly. In most cases, you will need your Airline Booking number to check-in for your flight on the airline’s website.
What is my flight itinerary?
Your flight itinerary is your flight schedule arranged by Viking. When you purchase your flights through Viking, we will plan and book your flight itinerary using our exclusive rates and incorporating your preferences. You will have the ability to view and manage your flight itinerary online three months prior to departure through the Manage My Air section of your My Viking Journey account. Your flight itinerary will include the departure and arrival airports, connecting airports (if any), dates and times of the flights, flight numbers, seat assignments, passenger name and your confirmation number.
What is Viking Air Plus?
While all guests have access to customize their flights through the My Viking Journey portal, some guests have specific travel needs or special flight requests, and others simply prefer to speak directly to a Viking Air Expert. With Viking Air Plus, guests work with our Viking Air Experts to customize flights 310 to 65 days prior to departure, and they then have access to view it online even 310 days prior to departure. This requires a non-refundable Air Plus service fee of $150 USD per guest, plus applicable increases in airfare due to customization. Contact 1-877-523-0580 for more information.
What is Viking Air?
Viking Air is Viking’s enhanced air program. With Viking Air, you have two options for booking flights for your journey with us: Viking Inclusive Air or Viking Air Plus. Also, with Viking Air, you now have the ability to view and manage your flight itinerary online three months prior to departure through the My Viking Journey portal.
What should I pack in my carry-on?
We advise you carry on: valuables; medications in original, labeled containers; glasses/contacts, etc.; important papers (passport, insurance, medical records), Cruise Documents, emergency contact information; and cameras, memory cards and batteries.
What should I pack in my luggage?
We suggest you pack comfortable walking shoes, dressier shoes, a collapsible umbrella/lightweight rain gear; items you can layer like lightweight jackets/sweaters; sunglasses, a sun hat/visor, sunscreen; and toiletries including a travel-size hand sanitizer. Depending on the season and destination, you may also want to add mosquito repellent or a warm coat, gloves and water-resistant footwear. To visit religious sites, ensure you have modest clothing that covers your knees and shoulders, or you may be denied entry.
Why am I unable to change my flights or assign my seats on my Viking Expedition flights?
You may not be able to make any changes to seats or flights because many of our Expeditions begin in locations with limited airline service, and Viking often secures exclusive inventory that cannot be changed.
Why can’t I change my itinerary from Round Trip to One Way or vice versa?
You will need to customize your flights to do this; please call 1-877-523-0580 to speak with a Viking Air Expert.
Why can’t I find the airport of my choice for my itinerary when I am trying to search for flights?
Viking has exclusive partnerships with all major airlines, from most primary and secondary airports in North America. If your preferred city is not offered, Viking may not have access to pricing, or it may require agent assistance with the purchase of our Viking Air Plus service.
Why can’t I change my seats in My Viking Journey?
In some cases, airlines may restrict seat assignments to their own website, or they may be available only at the airport.
Why can’t I customize my flights in My Viking Journey?
There are some flight itineraries where online customization is not possible. This includes, but is not limited to group bookings, World Cruise bookings, United Kingdom bookings, Australia/New Zealand bookings, as well as bookings with multiple stopovers or mixed air cabin classes. Please call 1-877-523-0580 to speak with a Viking Air Expert if online customization is not available.
Why is travel insurance important for voyages to Antarctica and the Arctic?
Voyages to Antarctica and the Arctic present unique and unpredictable challenges due to their remote and extreme environments. Travel insurance provides protection against unexpected disruptions, ensuring you are prepared for such events and provides peace of mind throughout your journey. It is strongly recommended that every guest purchase travel insurance for their voyage to a polar region.
Below are some examples of the types of unexpected situations which can impact a polar voyage:
Below are some examples of the types of unexpected situations which can impact a polar voyage:
- Extreme Conditions: Antarctica and the Arctic are some of the most unpredictable environments on Earth. Environmental factors such as weather, water conditions, icy landscapes and unique ecosystems may affect travel and excursion schedules. Minor illnesses or injuries may impact your ability to participate in rigorous or physically demanding activities, limiting your polar experience.
- Emergency Medical Expenses: In the event of illness or injury, medical facilities on our ships are available, but limited. Travel insurance can provide coverage for medical emergencies due to unexpected health illnesses or medical conditions, including consultations, treatments, medications and hospital stays.
- Medical Evacuation: In the event of a serious illness or injury, medical evacuation from these polar regions can be exceptionally expensive and logistically complex. Travel insurance can protect you from the high cost associated with emergency medical evacuation by air or sea.
- Peace of Mind: Your voyage to Antarctica/the Arctic may be a once in a lifetime experience. Travel insurance allows you to focus on enjoying your journey without worrying about unexpected financial burdens. It safeguards your investment and well-being by covering unforeseen circumstances that could arise before or during your voyage.
Will I earn airline loyalty program miles/points?
Frequent flyer miles may not be earned on Viking flights because of our special fares. You can add airline frequent flyer numbers to your reservation in the Manage My Air section of your My Viking Journey account or on the airline website to take advantage of any benefits that may be offered by the airline in recognition of your membership status.
Will I need a passport?
You should have a valid passport with an expiration date at least six months after your trip return date. It is very important that your full name on your air booking matches your passport exactly or you may be denied boarding. To learn more about the travel documents required for your voyage, visit the Resources tab for your itinerary on vikingcruises.com.
Viking is not responsible for obtaining visas nor for advising guests of passport, visa or other immigration requirements, so be sure to verify what is needed for your travels.
Viking is not responsible for obtaining visas nor for advising guests of passport, visa or other immigration requirements, so be sure to verify what is needed for your travels.
Life On Board
Can I bring alcoholic and other beverages on board?
Guests may bring alcohol and beverages with them and purchase alcohol ashore at destinations that sell alcohol. Alcohol can be consumed in the guest’s stateroom or in public spaces, including the restaurants. There is no corkage fee.
Can I upgrade the complimentary beverages?
Yes. Viking offers complimentary inclusive wines, beers and soft drinks with onboard lunches and dinners, plus assorted hot teas and coffees that are available 24 hours a day.
For those who would like to upgrade, we offer the Silver Spirits Beverage Package. For only $38 CAD per night, enjoy unlimited beverages in all onboard venues, bars and lounges anytime throughout the duration of your voyage. The package includes our house champagne, wine and beers by the glass, plus select wines by the glass, cocktails, aperitifs, well drinks, mixers/long drinks, a selection of upgraded whiskeys and soft drinks, up to $18 USD each. Silver Spirits also includes the Chef's Table premium wine pairing, complimentary access to standard tasting events, a 50% discount for premium tasting events and a 30% discount on premium beverages, including bottles of wine. You may purchase the package prior to sailing in the My Viking Journey portal under the Dining & Beverage page, or once you are on board. Our guests on Longitudinal World Cruise and Pole to Pole voyages to Antarctica and the Arctic receive a complimentary Silver Spirits Beverage package.
Please note you must be 21 years of age or older to purchase and consume alcoholic beverages. Both guests in a stateroom must purchase the package for the full length of the voyage in order for it to be valid.
For those who would like to upgrade, we offer the Silver Spirits Beverage Package. For only $38 CAD per night, enjoy unlimited beverages in all onboard venues, bars and lounges anytime throughout the duration of your voyage. The package includes our house champagne, wine and beers by the glass, plus select wines by the glass, cocktails, aperitifs, well drinks, mixers/long drinks, a selection of upgraded whiskeys and soft drinks, up to $18 USD each. Silver Spirits also includes the Chef's Table premium wine pairing, complimentary access to standard tasting events, a 50% discount for premium tasting events and a 30% discount on premium beverages, including bottles of wine. You may purchase the package prior to sailing in the My Viking Journey portal under the Dining & Beverage page, or once you are on board. Our guests on Longitudinal World Cruise and Pole to Pole voyages to Antarctica and the Arctic receive a complimentary Silver Spirits Beverage package.
Please note you must be 21 years of age or older to purchase and consume alcoholic beverages. Both guests in a stateroom must purchase the package for the full length of the voyage in order for it to be valid.
Can you accommodate my dietary requirements?
In most cases, we can. Every meal has vegetarian options and the chefs will make reasonable efforts to accommodate special requests. Guests requiring special meals (low salt, diabetic, gluten-free or low cholesterol) should alert us 90 days prior to departure over the phone at 1-877-668-4546 or online on the Dietary Restrictions page in your My Viking Journey account. Guests should also inform the Maître d’ when on board.
While we take steps to minimize the risk of cross contamination, we cannot guarantee an allergen-free kitchen.
While we take steps to minimize the risk of cross contamination, we cannot guarantee an allergen-free kitchen.
Do you have laundry services?
Yes. You will have the use of a complimentary washer and dryer during your time on board. Irons and ironing boards are also available free of charge. Depending on your stateroom category, laundry, pressing and shoe shine services may be complimentary. A full listing of amenities by stateroom category can be found on each ship page.
How will payments on board be handled?
Although most services are included in your cruise fare, discretionary purchases will be charged to your shipboard account. These accounts, along with all prices and currency on board the ship, are in US dollars and may be settled in cash or with a major credit card before disembarking the ship; traveler’s checks are not accepted.
Is the ship nonsmoking?
Viking vessels are generally nonsmoking. In order to accommodate guests who choose to smoke, there is a designated outdoor smoking area. All other areas of the ship, including your stateroom and veranda, are designated nonsmoking areas. Smoking restrictions also apply to e-cigarettes.
For Polar expeditions, smoking is not allowed on shore in Antarctica, the Arctic or some Chilean Fjords. Check with the expedition team if you have any questions.
For Polar expeditions, smoking is not allowed on shore in Antarctica, the Arctic or some Chilean Fjords. Check with the expedition team if you have any questions.
Is there a doctor on board?
Yes. We have a physician and a nurse on board all expedition ships. The doctor is available at any time in case of emergency.
Is there a fee associated with the alternative restaurants?
With Viking Inclusive Value, there is no additional charge should you wish to dine in one of our alternative restaurants, Manfredi's Italian Restaurant and The Restaurant. Reservations are required and can be made prior to sailing in the My Viking Journey portal or on board during your voyage.
Is there internet access on board the ship? Are there computers, or should I bring my laptop?
Our expedition ships offer free Wi-Fi. You may use your personal device or one of the ship’s computers. Our connection relies on a VSAT satellite terminal—the best possible solution for voyages at sea. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. Please note that satellite signal interruptions are more common at the higher latitudes of the polar regions. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that you download your content prior to your journey and limit large uploads/downloads and live streaming, as bandwidth will affect your service and cannot be guaranteed. We will be happy to help you with your device settings when you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience. Please remember that you will likely be able to access standard Wi-Fi and data roaming services on shore in most of the towns and cities you visit.
Some diseases are known to spread through the air. How is the air treated on board Viking ships?
Our fleet of modern, small ocean and river ships feature independent air handling units, which means each stateroom has “fresh” external air that is not shared with other staterooms or public spaces. Just like in a hospital, we have also designed a solution to implement short-wavelength ultraviolet (or UV-C) lights and new high-density filters that will sanitize the air on our vessels. This solution will ensure that:
- 99% of viruses and bacteria in the air are killed.
- We maximize the possible number of air changes.
- We provide a risk-free solution for the crew when cleaning filters, as viruses are killed and not simply trapped in the filters.
What is the cancellation policy for my booked shore excursions?
- In order to ensure quality guides and sufficient transportation, we must provide the tour operator with guest counts at least two days in advance. Therefore, no refunds will be given within two days of any shore excursion.
- Tours require minimum participation levels to operate so please sign up as early as possible.
- Tours operate rain or shine.
- Online booking and cancellations will close seven days before your ship sets sail.
- During this seven-day pre-sail period, you can cancel items by calling us.
- Once you arrive on board, you will have the ability to manage your shore excursions again, with one exception—all shore excursions that occur during the first two days of sailing will be non-refundable.
- Please note, whether an optional tour is booked through the My Viking Journey portal or on board, refunds are only processed on board and will be applied as a credit toward your shipboard account balance. Should you have a negative balance at the end of your voyage, the refund toward your credit card will be processed on board. Please allow 14 business days for this to reflect on your statement.
What is the dress code?
During the day, dress is casual including shorts, slacks or jeans, and comfortable shoes for walking tours. Swimwear, cover-ups/robes and exercise attire should be reserved for the fitness, pool and spa areas; please avoid wearing these items in other common areas of the ship. There are no “formal nights” in the evening; evening dress is “elegant casual” for all dining venues, performances and special events. On these occasions, required attire for ladies includes a dress, skirt or slacks with a sweater or blouse; for gentlemen, trousers and a collared shirt. A tie and jacket are optional; jeans are not permitted. The evening dress excludes the World Café, where the dress remains casual, including jeans and boots, after 6:00 PM.
For expeditions in the polar regions, the dress code on the ship is more casual. A detailed packing list will be provided.
For expeditions in the polar regions, the dress code on the ship is more casual. A detailed packing list will be provided.
What is the tipping policy?
Our onboard staff is dedicated to providing you with the best experience possible, and it is customary to give gratuities in recognition of their service. How much you choose to tip is a personal matter and completely at your discretion. To save you the worry over whom to tip, we offer two options, based on our standard recommended gratuity rate of $20 USD per person, per night. You can either pre-purchase gratuities at our standard recommended rate in your My Viking Journey account, or if you have not pre-purchased gratuities before your departure, we will automatically add them at the same recommended rate of $20 USD per person, per night to your shipboard account, to be charged to your credit card. They will appear on your final invoice.
Gratuities, pre-paid or charged at the end of your voyage, will be shared among the onboard staff who helped support and provide your trip experience, including the waitstaff, stateroom stewards, buffet stewards, galley staff, laundry staff and others. Should you wish to make changes to the gratuity amounts or pay in cash, visit Guest Services at any time.
You may also wish to tip your local excursions guides or drivers; we suggest $3 USD (or equivalent local currency) per person, per day for local guides and $2 USD (or equivalent local currency) per person, per day for local drivers, at the end of each tour.
Gratuities, pre-paid or charged at the end of your voyage, will be shared among the onboard staff who helped support and provide your trip experience, including the waitstaff, stateroom stewards, buffet stewards, galley staff, laundry staff and others. Should you wish to make changes to the gratuity amounts or pay in cash, visit Guest Services at any time.
You may also wish to tip your local excursions guides or drivers; we suggest $3 USD (or equivalent local currency) per person, per day for local guides and $2 USD (or equivalent local currency) per person, per day for local drivers, at the end of each tour.
What is the Viking Guest Guarantee?
At Viking, we always strive to do what is right for our guests. The Viking Guest Guarantee stands behind both the service we provide and the way we respond when river conditions will significantly impact a journey.
Our service guarantee
When you travel with Viking, we want you to love your journey from the very beginning. If you are dissatisfied with our service upon first check-in, simply let us know within 24 hours of the start of your journey. On board, notify Guest Services; at a hotel, contact your Viking Host. We then have 24 hours to correct the situation. In the unlikely event a solution is not possible, you may depart as soon as possible and receive a future cruise voucher for 100% of your paid cruise fare. We can assist with booking your departure arrangements, but any travel costs will be your responsibility.
Our river voyage guarantee
You can also book with confidence knowing that when river conditions will significantly impact your itinerary, we will always strive to take care of you and your travel investment with Viking. When Viking determines that your river voyage will experience a qualifying river navigation disruption, we will tell you what to expect typically seven days before embarkation, and you can either:
When deciding whether your river voyage will have a qualifying river disruption, we look at your journey as a whole, considering both the number of days affected and the extent of the changes to your itinerary. This determination is made at Viking's discretion.
All rights and benefits described here are subject to the terms of the Passenger Ticket Contract.
Our service guarantee
When you travel with Viking, we want you to love your journey from the very beginning. If you are dissatisfied with our service upon first check-in, simply let us know within 24 hours of the start of your journey. On board, notify Guest Services; at a hotel, contact your Viking Host. We then have 24 hours to correct the situation. In the unlikely event a solution is not possible, you may depart as soon as possible and receive a future cruise voucher for 100% of your paid cruise fare. We can assist with booking your departure arrangements, but any travel costs will be your responsibility.
Our river voyage guarantee
You can also book with confidence knowing that when river conditions will significantly impact your itinerary, we will always strive to take care of you and your travel investment with Viking. When Viking determines that your river voyage will experience a qualifying river navigation disruption, we will tell you what to expect typically seven days before embarkation, and you can either:
- Continue with your journey on the modified itinerary, and you may receive a future cruise voucher or shipboard credit that we believe reflects the specific impact to your itinerary; or
- Cancel your journey prior to embarkation and receive a future cruise voucher for 100% of your paid cruise fare.
When deciding whether your river voyage will have a qualifying river disruption, we look at your journey as a whole, considering both the number of days affected and the extent of the changes to your itinerary. This determination is made at Viking's discretion.
All rights and benefits described here are subject to the terms of the Passenger Ticket Contract.
What is Viking’s position on procurement of 100% cage-free eggs?
Viking can confirm that currently 100% of our contracted global sourcing of eggs (shell and liquid) is cage-free.
What should I pack in my luggage?
We suggest you pack comfortable walking shoes, dressier shoes, a collapsible umbrella/lightweight rain gear; items you can layer like lightweight jackets/sweaters; sunglasses, a sun hat/visor, sunscreen; and toiletries including a travel-size hand sanitizer. Depending on the season and destination, you may also want to add mosquito repellent or a warm coat, gloves and water-resistant footwear. To visit religious sites, ensure you have modest clothing that covers your knees and shoulders, or you may be denied entry.
When can I book my dining reservations and spa appointments?
Your My Viking Journey account gives you all the tools necessary to tailor and personalize your complete Viking experience. You will be able to browse all dining options and spa treatments from the moment you open your account. Access to the Nordic Spa is free of charge, and we also offer a variety of services for a fee. Dining and spa booking opens for each guest based on their stateroom category, listed as follows. We will alert you when it is your time to book.
Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.
- Owner’s Suite—100 days prior to sail date
- Explorer Suites—90 days prior to sail date
- Nordic Junior Suite—80 days prior to sail date
- Nordic Penthouse—70 days prior to sail date
- Deluxe Nordic Balcony—60 days prior to sail date
- Nordic Balcony—No priority reservations
Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.
When can I book shore excursions?
Guests will be able to sign up for the different experiences with priority based on their stateroom category, as listed below.
Due to the flexibility required for itineraries to the Arctic and Antarctic, actual times for shore excursions and activities may change once on board. All other non-polar itineraries will allow pre-booking of both excursions and times in your My Viking Journey account. You will be able to browse all shore excursions approximately 125 days prior to your departure. Booking opens for each guest based on their stateroom category as listed above. Visit the My Viking Journey Shore Excursions page. Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.
- Owner’s Suite—107 days prior to sail date
- Explorer Suites—107 days prior to sail date
- Nordic Junior Suites—97 days prior to sail date
- Nordic Penthouse—97 days prior to sail date
- Deluxe Nordic Balcony—87 days prior to sail date
- Nordic Balcony—87 days prior to sail date
Due to the flexibility required for itineraries to the Arctic and Antarctic, actual times for shore excursions and activities may change once on board. All other non-polar itineraries will allow pre-booking of both excursions and times in your My Viking Journey account. You will be able to browse all shore excursions approximately 125 days prior to your departure. Booking opens for each guest based on their stateroom category as listed above. Visit the My Viking Journey Shore Excursions page. Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.
Will I get seasick on an expedition ship?
Viking expedition ships are designed with the latest stabilization technology, but every person is different. With that said, please consider bringing some preventative medication with you if you are susceptible to motion sickness or discomfort. Check with your personal physician or pharmacist for specific recommendations.
Will there be talks or presentations on board the ship?
Yes. Our Viking Expedition Team will provide daily briefings, and our Viking Resident Scientists will present enriching lectures on the flora and fauna of the area, glaciology, marine biology and other related topics. Learn more at the Expeditions Enrichment page.
Foreign Currency
Are ATMs (automated teller machines) available?
Yes. ATMs are a good source of cash domestically and overseas; however, they may or may not be conveniently located in the larger cities and may be rare in smaller towns. And your itinerary may not always allow you sufficient time to locate one. Your Guest Services staff or tour guide may be able to assist you.
Depending on itinerary, when available, ATMs dispense local currency for internationally accepted ATM cards and/or credit cards, and have a service fee. If you are planning to use ATMs, you should confirm with your bank prior to departure that your ATM/credit card and Personal Identification Number (PIN) will work abroad. Please note, limited ATMs may be available on our Arctic and Antarctic ports.
Depending on itinerary, when available, ATMs dispense local currency for internationally accepted ATM cards and/or credit cards, and have a service fee. If you are planning to use ATMs, you should confirm with your bank prior to departure that your ATM/credit card and Personal Identification Number (PIN) will work abroad. Please note, limited ATMs may be available on our Arctic and Antarctic ports.
Can I use my credit card throughout my journey?
Mastercard, Visa and American Express are accepted in major shops, restaurants and hotels, as well as on board to settle your shipboard account. Smaller shops and those in rural areas may not accept credit card payments. Notify your credit card companies that you will be traveling abroad to avoid holds on your account. Many countries require the use of a PIN for credit card transactions. Should you plan to use your credit card, be sure to setup your PIN and confirm activation with your credit card company prior to your departure. Also, credit cards with magnetic strips may not work in automated overseas ticketing machines, such as transit vending systems, as these require chip-and-PIN type cards; contact your credit card company for details.
Can you exchange foreign currency on board?
We do not have a foreign currency service available on board. For incidentals and small vendors, we recommend getting local currency, which can be purchased in the ship’s terminal or from ATMs. Should you wish to use ATMs, confirm with your bank prior to departure that your ATM/credit card and PIN will work abroad and inquire about possible foreign transaction fees. Also notify your credit card company that you will be traveling abroad to avoid unnecessary holds on your account.
What is the currency in Antarctica?
There is no currency in Antarctica. Where needed, US dollars, pound sterling and euros are generally accepted.
What is the currency in the Arctic?
We will visit the Norwegian territory of the Arctic, so Norwegian kroner is the currency used.
Wildlife & Exploration
Are expeditions physically challenging? Can you sign up for a less challenging excursion or exploration during the day?
Some activities are more physically challenging than others. We will provide as much flexibility as possible for our guests. Participation in different activities off the ship is entirely optional. Other activities are easy and achievable for all. The activities we offer will all be available either one or several times during the voyage. Some we will strive to offer every day when we are in the destination.
Are walking sticks or trekking poles permitted?
Yes. Hiking/walking sticks and trekking poles are permitted. We supply trekking poles to any guests who would like to use them.
Learn more about what Expedition Equipment we have available on board.
Learn more about what Expedition Equipment we have available on board.
Can I explore on my own while in Antarctica?
Within the perimeter of the available landing area we will often allow guests to roam freely. Some sites are very confined, and require guidance in order to not inadvertently disturb dense concentrations of animal life or protected cultural heritage. In these instances, we will post Expedition Team members to assist.
Can I see wildlife easily from the ship?
Yes. There are a wide variety of locations for wildlife viewing from the ship. Every room is an observation room with floor-to-ceiling, distortion-free windows throughout the ship and outdoor venues.
On Antarctic itineraries, will we set foot on the continent of Antarctica?
Yes, weather permitting.
What are the qualifications of the Viking Expeditions staff on board?
The majority of our polar Viking Expedition Team has significant years of experience operating in the polar regions. For Antarctica and the Arctic, all Viking Expedition staff have passed a Field Staff Online Assessment ensuring they possess advanced knowledge of the destination and understand all rules and regulations, operational procedures, and destination-specific aspects. The 36-person Viking Expedition Team includes your Expedition Leader, boat drivers, polar bear guards, kayak guides, submarine pilots and more, all with relevant specialist certifications and all meeting the required maritime safety competence for serving at sea. Our Viking Resident Scientists, also on board, are selected by our partners at University of Cambridge’s Scott Polar Research Institute or The Cornell Lab of Ornithology, and have significant academic backgrounds in their lecture fields.
What is the outside temperature in the polar regions?
On polar itineraries, outside temperatures will vary. On the coldest days temperatures may be as low as 14°F/-10°C, while on the warmest days they can reach the high 60s F/15–20°C.
What kind of wildlife will we see in Antarctica?
No wildlife sightings can be guaranteed; however, you may see gentoo and chinstrap penguins, leopard and elephant seals, humpback and minke whales, orcas and Arctic terns.
What kind of wildlife will we see in the Arctic?
No wildlife sightings can be guaranteed; however, you may see polar bears, walrus, Arctic foxes, Arctic terns and humpback whales.
What safety measures will be taken when traveling on shore in the Arctic where polar bears live?
All expedition cruise lines that travel to Arctic areas where polar bears are a part of the fauna have a staff of “polar bear guards” on board, as required by local regulation. This team goes on shore ahead of guests to survey the area and make sure there are no polar bears in sight. If a polar bear is spotted at the landing site, guests are not allowed on shore at that time. All guides and polar bear guards are trained and experienced in handling firearms and carry signal guns and rifles as required by the appropriate governing body.
Health & Accessibility
Can you accommodate guests with disabilities or special needs?
Viking welcomes guests with disabilities and special needs. However, guests should realize there are inherent risks associated with traveling on board ships that are unique to cruise travel. For people with disabilities or special needs, the risks can be more significant. Guests should be comfortable moving around the ship in case of an emergency, aware of the lack of immediate access to medical services in certain parts of the world and cognizant that access to some ports of call may be limited or impossible.
Please also keep in mind that expedition voyages have accessibility restrictions due to the nature of their itinerary. Our expedition voyages generally require guests to be physically fit and able to climb up and down gangways with steps and climb in and out of tenders, Zodiacs and special operations boats with minimal assistance for safety. Guests should also consider their needs when making a booking as our crew will not assist with personal tasks, such as eating, dressing, toileting, bathing or provide other personal extensive assistance.
For Antarctica and Arctic itineraries, all guests must complete, and have a physician complete, a pre-boarding medical assessment within 120 days—and no later than 45 days—prior to departure for safety reasons. This assessment must confirm that you are fit to sail safely on the itinerary, as the terrain is icy and challenging even for the most physically fit, and the ship will be in remote areas for several days without access to shoreside medical facilities. You must notify us of any changes to your condition following such assessment that may render you unfit to sail safely on the itinerary.
We reserve the right to deny boarding or restrict access in the event that a guest represents a risk to themselves or to the safety and well-being of those on board. Please reach out to us at 1-877-668-4546 or send an email to accessibilityservices@viking.com for more information.
Please also keep in mind that expedition voyages have accessibility restrictions due to the nature of their itinerary. Our expedition voyages generally require guests to be physically fit and able to climb up and down gangways with steps and climb in and out of tenders, Zodiacs and special operations boats with minimal assistance for safety. Guests should also consider their needs when making a booking as our crew will not assist with personal tasks, such as eating, dressing, toileting, bathing or provide other personal extensive assistance.
For Antarctica and Arctic itineraries, all guests must complete, and have a physician complete, a pre-boarding medical assessment within 120 days—and no later than 45 days—prior to departure for safety reasons. This assessment must confirm that you are fit to sail safely on the itinerary, as the terrain is icy and challenging even for the most physically fit, and the ship will be in remote areas for several days without access to shoreside medical facilities. You must notify us of any changes to your condition following such assessment that may render you unfit to sail safely on the itinerary.
We reserve the right to deny boarding or restrict access in the event that a guest represents a risk to themselves or to the safety and well-being of those on board. Please reach out to us at 1-877-668-4546 or send an email to accessibilityservices@viking.com for more information.
Am I required to provide Viking with advance notice that I have a disability or special needs?
We do not require advance notice about your disability or special needs. However, in order to best accommodate you, we strongly encourage you to notify us at the time of booking or as soon as possible of:
In addition, for Antarctica and Arctic itineraries, all guests must complete, and have a physician complete, a medical assessment within 120 days—and no later than 45 days— prior to departure. This assessment must confirm that you are fit to sail safely on the itinerary, as the terrain is icy and challenging even for the most physically fit, and the ship will be in remote areas for several days without access to shoreside medical facilities.
- any need to use a mobility device or special equipment (including oxygen equipment and accessories) during your voyage;
- any condition that may require medical treatment during your voyage;
- any condition that may render you unfit for travel;
- any condition that may pose a risk or danger to you or anyone else on board;
- any need for sign language interpreting services during your voyage; or
- any need to bring a service animal on board.
In addition, for Antarctica and Arctic itineraries, all guests must complete, and have a physician complete, a medical assessment within 120 days—and no later than 45 days— prior to departure. This assessment must confirm that you are fit to sail safely on the itinerary, as the terrain is icy and challenging even for the most physically fit, and the ship will be in remote areas for several days without access to shoreside medical facilities.
Why do I need to fill out a pre-boarding medical assessment for an Antarctic or Arctic itinerary?
For guest safety, all guests must complete, and have a physician complete, a pre-boarding medical assessment within 120 days—and no later than 45 days— prior to departure on expedition voyages to Antarctica and the Arctic. This assessment must confirm that you are fit to sail safely on the itinerary, as the terrain is icy and challenging even for the most physically fit, and the ship will be in remote areas for several days without access to shoreside medical facilities. The assessment will also inform the ship’s medical team about considerations necessary for safe voyage planning. You must notify us of any changes to your condition following such assessment that may render you unfit to sail safely on the itinerary. Medical evacuation, if available, is expensive. As such, guests on Antarctica or Arctic itineraries are highly encouraged to purchase medical insurance coverage for a minimum of $250,000 that covers their travels, including any medical evacuation in the event of a medical emergency.
May I bring a mobility device on board?
Although we do not offer mobility devices on board for personal use, you are welcome to bring your own device (including manual or motorized wheelchairs or scooters, rollators, walkers and canes). Please note that only manual mobility devices can be used on board in Antarctica. In addition, mobility devices may not be permitted off the ship in certain ports. For example, mobility devices cannot be used on the continent or islands in Antarctica, or in various ports in the Arctic, due to the icy terrain.
Due to safety considerations, any mobility devices you bring on board must:
If you need to bring a mobility device, we strongly encourage you to complete our Health & Accessibility Form, contact us at 1-877-668-4546 (1-877-66VIKING) or send an email to accessibilityservices@viking.com as soon as possible, either at the time of booking or at least 60 days prior to the commencement of your voyage, so that we may best assist you. Please be advised that filling out the Health & Accessibility Form does not automatically indicate approval or confirmation for any specific request or service.
Subject to availability, you may book a wheelchair-accessible stateroom, which is designed with wider doors, a roll-in shower and ramped thresholds, to allow you to maneuver your mobility device in your room. Please also note that the use of motorized mobility devices may have additional limitations at international ports and airports, or on tours.
Due to safety considerations, any mobility devices you bring on board must:
- Be 22” or under in width (including wheels and arm rests) when in use — mobility devices over 22” wide will not fit through our standard stateroom doors and will need to collapse or be dismantled to fit through the standard stateroom door;
- Weigh less than 50 pounds – our crew cannot assist lifting anything that weighs more than 50 pounds;
- Be independently managed and operated by you or your traveling companion – our crew will not lift guests or provide other personal extensive assistance; and
- Be securely stored in your stateroom, including during charging. Devices cannot be stored in corridors or public areas as hallways and other public areas must be clear for other guests and crew to safely move on board. We do not offer alternate locations for mobility device storage or charging on board.
If you need to bring a mobility device, we strongly encourage you to complete our Health & Accessibility Form, contact us at 1-877-668-4546 (1-877-66VIKING) or send an email to accessibilityservices@viking.com as soon as possible, either at the time of booking or at least 60 days prior to the commencement of your voyage, so that we may best assist you. Please be advised that filling out the Health & Accessibility Form does not automatically indicate approval or confirmation for any specific request or service.
Subject to availability, you may book a wheelchair-accessible stateroom, which is designed with wider doors, a roll-in shower and ramped thresholds, to allow you to maneuver your mobility device in your room. Please also note that the use of motorized mobility devices may have additional limitations at international ports and airports, or on tours.
If I use a mobility device, will I be able to get off in all of the ports?
Port facilities are not maintained by Viking. Accordingly, there are certain ports where guests may not be able to use a mobility device to go ashore due to port infrastructure, safety risks or physical impediments. Many ports outside of the United States are not designed to meet United States standards and provide only limited access for those with mobility needs. On expedition voyages, gangways with steps and tenders are used in numerous ports for various reasons, such as weather, icy terrain, shore-side facilities, tidal and sea conditions and pier configurations, many of which can change at any time without notice. In other ports, the gangway may not be wide enough to accommodate your mobility device. To embark or disembark at these ports, guests will need to be able to walk up and down stairs or ramps without their mobility device. Guests using mobility devices should consider these needs when booking as our crew will not lift guests or provide other personal extensive assistance. Please note the Zodiacs, kayaks and special operations boats available on our expedition voyages cannot accommodate mobility devices under any circumstances.
In addition to other itineraries that may vary from time to time, the following itineraries specifically require guests to be physically fit enough to walk up and down gangways with steps, and step in and out of the tenders. Motorized scooters or motorized wheelchairs cannot be rolled on or off of the gangways and cannot be accommodated on tenders for these itineraries:
In addition, in some ports, our ships anchor off shore and guests transfer to shore by tenders. In these ports, for safety reasons, you will only be able to disembark if you are able to independently step in and out of the tenders with minimal assistance. Depending on various conditions, tenders may or may not be able to store manual wheelchairs in a safety zone for use on shore. Tenders cannot accommodate motorized wheelchairs or motorized scooters. The final decision to allow any guest to board a tender or bring a mobility device will be made by the Captain or senior officers and based on the safety and well-being of all involved.
Please contact accessibilityservices@viking.com for more information on the ports for your specific itinerary.
In addition to other itineraries that may vary from time to time, the following itineraries specifically require guests to be physically fit enough to walk up and down gangways with steps, and step in and out of the tenders. Motorized scooters or motorized wheelchairs cannot be rolled on or off of the gangways and cannot be accommodated on tenders for these itineraries:
- Great Lakes / Canada: Ships call at ports where the infrastructure is designed to accommodate commercial freighters and these ports require the use of gangways with steps or tenders.
- South America: Ships call at ports where the infrastructure is not designed to meet United States standards and there is only limited access for those with mobility needs.
- Antarctica & the Arctic: No mobility devices—including manual wheelchairs, motorized wheelchairs, motorized scooters, canes, walkers and rollators—can be used on the continent or islands in Antarctica, or in various ports in the Arctic, due to the icy terrain. In Antarctica, the gangway in Ushuaia has steps, and guests must be able to climb up and down the gangway to embark or disembark. Trekking poles that comply with the International Association of Antarctica Tour Operations (IAATO) guidelines will be made available to all guests during landings in Antarctica. Unfortunately, due to the nature of an Antarctic voyage and the landings involved, guests who are unable to climb in and out of a Zodiac boat will not be able to go ashore, as Zodiacs are the only means of landing in Antarctica.
In addition, in some ports, our ships anchor off shore and guests transfer to shore by tenders. In these ports, for safety reasons, you will only be able to disembark if you are able to independently step in and out of the tenders with minimal assistance. Depending on various conditions, tenders may or may not be able to store manual wheelchairs in a safety zone for use on shore. Tenders cannot accommodate motorized wheelchairs or motorized scooters. The final decision to allow any guest to board a tender or bring a mobility device will be made by the Captain or senior officers and based on the safety and well-being of all involved.
Please contact accessibilityservices@viking.com for more information on the ports for your specific itinerary.
What if I need completely accessible transfers, transportation and shore excursions?
Viking will attempt to obtain accessible options whenever possible, however we cannot obtain accessible transfers, transportation and shore excursions in Antarctica and the Arctic. Some cities around the world simply do not have the same accessible options as the United States, which affects our ability to secure accessible options. Most coaches require guests to climb steps to board and uneven or icy terrains are also common and may make it difficult to use a mobility device.
If you need accessible transfers, transportation or shore excursions, please notify us at least 60 days prior to the commencement of your voyage so we can try to source accessible accommodations. You may notify us by completing our Health & Accessibility Form, contacting us at 1-877-668-4546 or sending us an email to accessibilityservices@viking.com. Please be advised that filling out the Health & Accessibility Form does not automatically indicate approval or confirmation for any specific request or service.
If you need accessible transfers, transportation or shore excursions, please notify us at least 60 days prior to the commencement of your voyage so we can try to source accessible accommodations. You may notify us by completing our Health & Accessibility Form, contacting us at 1-877-668-4546 or sending us an email to accessibilityservices@viking.com. Please be advised that filling out the Health & Accessibility Form does not automatically indicate approval or confirmation for any specific request or service.
Are service animals allowed on board?
Approved service dogs are generally welcome on board on certain expedition itineraries—but are not permitted to disembark in Iceland, Antarctica and the Arctic. However, we do not accept pets or emotional support animals that do not meet the definition of a service dog.
If you plan to bring a service dog on board, please notify us as soon as possible and no later than 60 days prior to the commencement of your voyage by submitting the Service Animal Request Form to accessibilityservices@viking.com so that we can provide additional information about bringing your service dog on board or any local regulations that may prevent you from bringing a service dog on board or into a country. Guests are responsible for obtaining all required documents for, and complying with all local regulations applicable to, service dogs disembarking at ports of call and at final destination. Please be advised that documentation, immunization and quarantine requirements are established by government authorities (not Viking) and are subject to change without notice. Guests are encouraged to confirm applicable regulations for each country on their itinerary with their veterinarian.
If you choose to disembark at a port where your service dog does not meet the requirements to go ashore, your service dog must remain on board and you must make arrangements to ensure that your service dog is cared for. Our crew will not care for your service dog and your service dog cannot be left in a stateroom unattended.
Service dogs are not permitted in pools, whirlpools, spas and other food preparation areas due to health regulations. All service dogs must be leashed or harnessed in public areas, and some countries may require service dogs to be muzzled. Service dogs must be housebroken and under your control. You are responsible for providing food for your service dog.
You are responsible for the behavior of your service dog at all times and any damage your service dog may cause. Your service dog may be denied boarding or removed from the ship in the event of behavior that poses a risk to the safety and well-being of those on board, such as growling, barking excessively, initiating unsolicited contact, biting other guests or crew, failure to use designated relief areas, sitting on furniture, eating from the table or other similar behaviors.
If you plan to bring a service dog on board, please notify us as soon as possible and no later than 60 days prior to the commencement of your voyage by submitting the Service Animal Request Form to accessibilityservices@viking.com so that we can provide additional information about bringing your service dog on board or any local regulations that may prevent you from bringing a service dog on board or into a country. Guests are responsible for obtaining all required documents for, and complying with all local regulations applicable to, service dogs disembarking at ports of call and at final destination. Please be advised that documentation, immunization and quarantine requirements are established by government authorities (not Viking) and are subject to change without notice. Guests are encouraged to confirm applicable regulations for each country on their itinerary with their veterinarian.
If you choose to disembark at a port where your service dog does not meet the requirements to go ashore, your service dog must remain on board and you must make arrangements to ensure that your service dog is cared for. Our crew will not care for your service dog and your service dog cannot be left in a stateroom unattended.
Service dogs are not permitted in pools, whirlpools, spas and other food preparation areas due to health regulations. All service dogs must be leashed or harnessed in public areas, and some countries may require service dogs to be muzzled. Service dogs must be housebroken and under your control. You are responsible for providing food for your service dog.
You are responsible for the behavior of your service dog at all times and any damage your service dog may cause. Your service dog may be denied boarding or removed from the ship in the event of behavior that poses a risk to the safety and well-being of those on board, such as growling, barking excessively, initiating unsolicited contact, biting other guests or crew, failure to use designated relief areas, sitting on furniture, eating from the table or other similar behaviors.
Are there mandatory vaccinations that I need to get before my voyage?
You are strongly encouraged to seek advice from your healthcare provider or an approved public health advisory service to identify any vaccinations or health precautions required for each port of call. Vaccinations may be required by the country from which your voyage departs or countries that you will visit on your itinerary. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country.
