close navigation menu

Itineraries Affected by Temporary Suspension of Operations—Updated February 17, 2021

On March 11, 2020, Viking was the first cruise line to temporarily suspend operations of our river and ocean cruises. Our commitment to our family of guests and employees is that their safety and wellbeing is always our top priority.

As travel restrictions around the world continue to make international and cruise ship travel particularly complicated, we have made the decision to extend our suspension of scheduled departures through May 31, 2021. Guests and their travel advisors on impacted itineraries have been notified directly by Viking Customer Relations.

If itinerary changes are required, impacted guests and their travel agents are notified directly by Viking Customer Relations.

A Letter to Impacted Guests — February 17, 2021

Dear Viking Guest,

I hope this letter finds you healthy and well – and that your 2021 is off to a positive start. Since we started Viking 23 years ago, our family of loyal guests, dedicated employees and valued partners has been at the center of each decision. This dedication to our Viking family and our mission—to create meaningful experiences that are destination focused, allowing you to explore the world in comfort—has never wavered.

In March 2020, when we suspended operations at the start of the pandemic, we did not expect that now, nearly a year later, our operations would still be suspended.

But there is hope on the horizon. Given that COVID-19 vaccines are now being distributed around the world, we are optimistic. Additionally, as you may be aware, we have recently announced new protocol enhancements to make Viking even safer. Developed in coordination with an international team of scientific and medical advisors, the Viking Health & Safety Program is one of the most comprehensive COVID-19 prevention and mitigation programs in the travel industry. You can learn more at www.viking.com/health-safety.

While recent developments are very encouraging, local travel restrictions continue to make international travel – and cruise ship travel – particularly complicated. Our ships are in “warm layup,” and with the implementation of the Viking Health & Safety Program, we are ready to receive guests once government approvals are given. When we do restart, we believe that there will be no safer way to travel the world than on a Viking voyage.

For now, though, our scheduled cruise departures must wait – and we are extending our suspension of scheduled departures through May 31, 2021.

A Future Cruise Voucher for 125%

We want to support you and protect your travel investment. Therefore, we are offering a 125% Future Cruise Voucher which you can use on any future Viking voyage.

This voucher includes 100% of the monies paid to Viking, plus an additional 25% value. The added value provides an opportunity to enhance your trip—by choosing an itinerary on a brand-new sister ship; selecting a longer itinerary; adding a pre/post cruise extension; upgrading your stateroom category; or even upgrading to business class air. Additionally, any vouchers you may have applied to this booking have automatically been reinstated, are valid for 24 months and available for your immediate use.

To ensure you have the time and flexibility to plan for your next trip, the 125% Future Cruise Voucher has exclusive and enhanced terms. It is fully transferable, allowing you to gift it to someone with whom you would like to share the joys of travel. It can be applied within the next 24 months to any river, ocean or expedition cruise. If you are unable to use your voucher by the expiration date, simply return your expired voucher to Viking, and we will send you a refund equal to the original amount paid to Viking.

However, if you prefer a refund over the added-value voucher, please request one before February 26, 2021. Details can be found here.

As a reminder, if you use your voucher and rebook your cruise—with Viking or your Travel Advisor—by February 28, our Risk-Free Guarantee is applicable to your booking, giving you peace of mind and the flexibility you need to make the best decision for you.

We continue to focus on the future, as we plan for further expansion of our river and ocean fleet. Later this year, we will welcome our newest ocean ship, Viking Venus – and in 2022, we will welcome our new purpose-built expedition vessels, Viking Octantis and Viking Polaris, as well as our first U.S. river vessel, Viking Mississippi. We should mention that we are also investigating whether there can be some itineraries other than our standard itineraries that could be operated also before the end of May. If some of these should open up we will certainly let you know.

In the meantime, we invite you to join us on Viking.TV, our award-winning enrichment channel where we host daily livestream video sessions and privileged access to some of the world’s most fascinating people. For the time being, Viking.TV is a way for us to continue exploring the world in comfort—from home.

Thank you for your loyalty and support. We eagerly await the day we can travel together and look forward to welcoming you on board.

Sincerely yours,

Richard Marnell
Executive Vice President, Marketing

Plan Your Voyage Risk Free

Viking is offering our guests the most flexible guarantee in the cruise industry, so they can plan their voyage with confidence. To learn more about this limited-time offer, click here.

For Further Assistance

If you have any questions or need further information please contact Viking Customer Relations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday – Friday, 6:00 AM – 6:00 PM; Saturday and Sunday, 7:30 AM – 4:00 PM, PT.